EMPLOYMENT PROGRAM MANAGER I

State of California; San Francisco (CA); Hybrid; USD 73,000 - 91,000; Full time

Job summary

The Employment Program Manager I (EPM-I) at the Employment Development Department in San Francisco supervises a unit of Employment Program Representatives, conducts fact-finding interviews, and processes UI claims in accordance with laws and policies. This is a 12-month limited-term leadership role with hybrid telework options.

You will oversee staff, monitor performance, prepare reports, implement department policies, and ensure equal employment opportunity practices.

Qualifications

• Duties include supervising a unit of Employment Program Representatives
• Fact-finding interviews and claim processing for UI benefits
• Promote equal employment opportunity and provide training/mentoring

Responsibilities

• Supervise staff performing claimant eligibility determinations and related processing
• Ensure accurate, courteous customer service to internal/external customers
• Prepare and submit related reports in a timely manner

Job description

Job Posting: Employment Program Manager I Limited Term

Employment Development Department

JC-528554 - Employment Program Manager I Limited Term

$6,525.00 - $8,170.00 per Month

New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

Final Filing Date: 8/23/2026

Job Description and Duties

THIS IS A LIMITED TERM POSITION WHICH MAY BE EXTENDED OR BECOME PERMANENT.

THIS POSITION MAY BE ELIGIBLE FOR A HYBRID WORK SCHEDULE. THE AMOUNT OF TELEWORK IS AT THE DISCRETION OF THE DEPARTMENT AND IS SUBJECT TO CHANGE AS BUSINESS NEEDS ARISE.

The Employment Program Manager I (EPM-I) is a first line management position. Under the direction of the Unemployment Insurance (UI) Center Section Manager or Alternate Manager, the EPM-I is assigned to supervise a unit of staff performing the duties of Employment Program Representatives involved in determining claimant eligibility for UI benefits by conducting fact-finding interviews, responding to inquiries, and performing claim processing activities in accordance with laws, regulations, policies and precedent decisions. Will provide prompt, accurate and courteous customer services to internal and external customers; may conduct training or assist as a mentor.

Monitors all staff functions. Involves staff in the continuous process improvement of the various functions by using the methodology of Total Quality Management (TQM). Prepares and submits related reports in a timely manner.

Leads and involves staff in the implementation of the Employment Development Department's (EDD) policies and procedures, new programs and program changes; has responsibility for office administration including budget, personnel, payroll, staffing, space planning and organization.

Applies equal employment opportunity policies in all aspects of promotion, training, and assignment of duties.

Travel and/or overtime may be required.

This position is headquartered in San Francisco and may be eligible for rotational telework under EDD's telework policy. Employees are required to report to the headquarter office in San Francisco Travel expenses to and from the headquarter office are the responsibility of the employee.

Effective July 1, 2025, specific Bargaining Units and associated Excluded State employees are subject to a salary reduction between 2% - 4.62% in exchange for hours in the Personal Leave Program 2025 (PLP 2025) per month. For more details, please visit the California Department of Human Resources (CalHR) website.

You will find additional information about the job in the Duty Statement.

Working Conditions

Visa Sponsorship

This position is not eligible for visa sponsorship. Applicants must be authorized to work in the US without the need for visa sponsorship by the start date of employment.

Office/Cubicle.

Minimum Requirements

You will find the Minimum Requirements in the Class Specification.

• EMPLOYMENT PROGRAM MANAGER I

Additional Documents

• Job Application Package Checklist
• Duty Statement

Position Details

Job Code #: JC-528554

Position #(s): 280-021-9189-976

Working Title: Employment Program Manager I Limited Term

Classification: EMPLOYMENT PROGRAM MANAGER I

Salary: $6,525.00 - $8,170.00

New to State candidates note: New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

# of Positions: 2

Work Location: San Francisco County

Telework: Hybrid

Job Type: 12 Month Limited Term - Full Time

Work Shift: 8:00 a.m. - 5:00 p.m.

Work Week: Monday - Friday

Department Information

The Employment Development Department (EDD) is one of the largest State departments with employees at hundreds of service locations. For more than 70 years, the EDD has connected millions of job seekers and employers in an effort to build the economy of the Golden State. In order to continue our mission, we are constantly looking for the best and the brightest to join our ranks. Working at EDD presents many opportunities. If you strive to make a difference, we invite you to seek a career with EDD.

Department Website: http://www.edd.ca.gov

Special Requirements

Candidates are required to submit:

• State Application (STD 678)
• Statement of Qualifications (SOQ)

SOQ should not exceed two page. A cover letter or resume is not an acceptable substitute for a Statement of Qualifications.

It is strongly encouraged to apply through your CalCareer Account at www.calcareers.ca.gov.

Please only submit ONE application. Electronic applications submitted through your CalCareer Account are highly recommended and will be received/processed faster than other methods of filing.

If you are unable to apply electronically through your CalCareer account, please mail a completed and signed State Examination/Employment Application STD Form 678 and application package to the mailing address provided in the “Application Instructions’ section below and ensure the following:

• Clearly indicate the Job Code #, Position Number and the Classification Title of this position in the “Examination or Job Title(s) For Which You Are Applying” section located on Page 3 of your State Examination/Employment STD Form 678.
• Clearly indicate the basis of your eligibility (list, transfer, reinstatement, etc.) in the “Explanations” section located on Page 3 of your State Examination/Employment Application STD Form 678.
• Remove and do not submit the “Equal Employment Opportunity” questionnaire (Page 10) with your completed State Examination/Employment Application STD Form 678. This page is for examination use only.
• Do not include your full Social Security Number on your documents and/or do not provide any LEAP information.

Examination/Assessment

If selected for hire you must obtain list eligibility by taking and passing the examination. If you already have list eligibility for this classification, you do not need to retake the examination unless your list eligibility has expired.

The Employment Program Manager I is a Departmental Promotional exam for EDD employees only. The next administration of the Employment Program Manager I exam is tentatively scheduled for 05/2027.

For more information about the State hiring process, to watch tutorials on how to apply for a State job.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Effective Time Management and Organizational Skills
• Effective communication and writing skills
• Customer service and teamwork skills
• Leadership and decision making skills
• Proficient use of Microsoft Office Suite (Outlook, Excel, Word and PowerPoint)
• Recent two years of UI systems knowledge and experience is desirable

Benefits

Benefit information can be found on the CalHR website, www.calhr.ca.gov, and the CalPERS website, www.calpers.ca.gov.

Contact Information

The Hiring Unit Contact is available to answer questions regarding the position or application process.

Department Website: http://www.edd.ca.gov

Hiring Unit Contact: Alisa Patnaude [phone] [e-mail]

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.

EEO Contact: EEO Officer [phone] [e-mail]

California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Statement of Qualifications Requirements

A Statement of Qualifications (SOQ) is Required. The SOQ must be in Arial font, 12 point font, and not exceed 2 pages in length. SOQ includes name and a title at top of page.

Describe your experience, background, and qualifications for this position. Provide specific examples of prior leadership role(s) and include responsibilities.

Responses to the SOQ must be written thoroughly. The initial evaluation of each applicant will be based on content of answers and written communication skills, in addition to all other application materials.

Resume and/or cover letters DO NOT take the place of the SOQ. Applications received without an SOQ or SOQs that do not follow the statements above will not receive further consideration and will be excluded from the hiring process.

Background Investigation Requirement

The position(s) may require an applicant to pass a background investigation. However, applicants will not be asked to provide information about a conviction history unless they receive a conditional offer of employment.

The department will make an individualized assessment of whether the conviction history has a direct or adverse relationship with the specific duties of the job and the work performed by the department. The department will consider potential mitigating factors, including, but not limited to, evidence and extent of rehabilitation, recency, nature and seriousness, and age at the time of the offense(s).

The investigation will consist of completion of a personal history statement and fingerprinting checks with the Federal Bureau of Investigation, Department of Justice, and/or local law enforcement agencies. Anyone failing to pass the background investigation will be provided information on how to appeal the process. A criminal conviction may not result in an automatic determination of "Not Qualified."

The Employment Development Department may require a new probation in accordance with applicable probationary period rules.

Click on the link to complete the Employment Development Department Recruitment Survey: EDD Recruitment Survey

Merit System Principles Information regarding Merit System Principles provided to public employees by the State Civil Service Act can be found on the CalHR website at https://www.calhr.ca.gov/Training/Pages/performance-management-merit-system-principles.aspx

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.