EMPLOYMENT PROGRAM MANAGER I

Employment Development Department; San Francisco (CA); Hybrid; USD 73,000 - 91,000; Full time

Job summary

The Employment Development Department (EDD) in San Francisco is seeking an Employment Program Manager I for a 12-month limited-term engagement. The role leads a unit performing unemployment benefit determinations, with a focus on customer service and program administration.

The position is headquartered in San Francisco, offers hybrid telework, and requires supervision of staff, budget and program changes while ensuring adherence to EDD policies and equal employment opportunity guidelines.

Responsibilities

• Supervise a unit of staff performing UI eligibility determinations by conducting fact-finding interviews and processing claims.
• Provide prompt, accurate, and courteous customer service to internal and external customers; may train or mentor staff.
• Lead and coordinate office administration including budget, personnel, payroll, staffing, space planning and organization.
• Apply equal employment opportunity policies in all aspects of promotion, training, and assignment of duties.

Job description

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.

Position Details

Job Code #: JC-528554

Position #(s): 280-021-9189-976

Working Title: Employment Program Manager I Limited Term

Classification: EMPLOYMENT PROGRAM MANAGER I

$6,525.00 - $8,170.00

New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

# of Positions: 2

Work Location: San Francisco County

Telework: Hybrid

Job Type: 12 Month Limited Term - Full Time

Work Shift: 8:00 a.m. - 5:00 p.m.

Work Week: Monday - Friday

Department Information

The Employment Development Department (EDD) is one of the largest State departments with employees at hundreds of service locations. For more than 70 years, the EDD has connected millions of job seekers and employers in an effort to build the economy of the Golden State. In order to continue our mission, we are constantly looking for the best and the brightest to join our ranks. Working at EDD presents many opportunities. If you strive to make a difference, we invite you to seek a career with EDD.

Department Website: http://www.edd.ca.gov

Job Description And Duties

THIS IS A LIMITED TERM POSITION WHICH MAY BE EXTENDED OR BECOME PERMANENT.

THIS POSITION MAY BE ELIGIBLE FOR A HYBRID WORK SCHEDULE. THE AMOUNT OF TELEWORK IS AT THE DISCRETION OF THE DEPARTMENT AND IS SUBJECT TO CHANGE AS BUSINESS NEEDS ARISE.

The Employment Program Manager I (EPM-I) is a first line management position. Under the direction of the Unemployment Insurance (UI) Center Section Manager or Alternate Manager, the EPM-I is assigned to supervise a unit of staff performing the duties of Employment Program Representatives involved in determining claimant eligibility for UI benefits by conducting fact-finding interviews, responding to inquiries, and performing claim processing activities in accordance with laws, regulations, policies and precedent decisions. Will provide prompt, accurate and courteous customer services to internal and external customers; may conduct training or assist as a mentor.

Monitors all staff functions. Involves staff in the continuous process improvement of the various functions by using the methodology of Total Quality Management (TQM). Prepares and submits related reports in a timely manner.

Leads and involves staff in the implementation of the Employment Development Department's (EDD) policies and procedures, new programs and program changes; has responsibility for office administration including budget, personnel, payroll, staffing, space planning and organization.

Applies equal employment opportunity policies in all aspects of promotion, training, and assignment of duties.

Travel and/or overtime may be required.

This position is headquartered in San Francisco and may be eligible for rotational telework under EDD's telework policy. Employees are required to report to the headquarter office in San Francisco Travel expenses to and from the headquarter office are the responsibility of the employee.

Effective July 1, 2025, specific Bargaining Units and associated Excluded State employees are subject to a salary reduction between 2% - 4.62% in exchange for hours in the Personal Leave Program 2025 (PLP 2025) per month. For more details, please visit the California Department of Human Resources (CalHR) website.

You will find additional information about the job in the Duty Statement.

Special Requirements

Candidates are required to submit:

• State Application (STD 678)
• Statement of Qualifications (SOQ)

SOQ should not exceed two page. A cover letter or resume is not an acceptable substitute for a Statement of Qualifications.

• Clearly indicate the Job Code #, Position Number and the Classification Title of this position in the Examination or Job Title(s) For Which You Are Applying section (Page 3 of your State Examination/Employment STD Form 678).
• Clearly indicate the basis of your eligibility (list, transfer, reinstatement, etc.) in the Explanations section (Page 3 of your State Examination/Employment Application STD Form 678).
• Remove and do not submit the Equal Employment Opportunity questionnaire (Page 10) with your completed State Examination/Employment Application STD Form 678. This page is for examination use only.
• Do not include your full Social Security Number on your documents and/or do not provide any LEAP information.

Examination/Assessment

If selected for hire you must obtain list eligibility by taking and passing the examination. If you already have list eligibility for this classification, you do not need to retake the examination unless your list eligibility has expired.

The Employment Program Manager I is a Departmental Promotional exam for EDD employees only. The next administration of the Employment Program Manager I exam is tentatively scheduled for 05/2027.

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.