EMPLOYMENT PROGRAM REPRESENTATIVE

State of California; Riverside (CA); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is looking for an enthusiastic Employment Program Representative to make a positive impact in the community. In this role, you will engage with the public, assess needs, and promote essential services that connect job seekers with employers. Your ability to organize events and deliver presentations will be crucial in helping individuals navigate their employment journey. This position offers a rewarding opportunity to contribute to the workforce development efforts in California while working in a supportive team environment. If you're passionate about making a difference and helping others, this role is perfect for you!

Qualifications

• Strong customer service skills to assist job seekers and employers.
• Ability to organize events and promote services effectively.

Responsibilities

• Assist customers with self-service and staff-assisted services.
• Promote employment programs to job seekers and community stakeholders.

Skills

Customer Service

Event Organization

Marketing Skills

Public Speaking

Education

High School Diploma

Relevant Work Experience

Job description

Job Posting: Employment Program Representative

Employment Development Department

JC-471673 - Employment Program Representative

Final Filing Date: 4/1/2025

Application Methods: Electronic (Using your CalCareer Account), By Mail, Drop-off

Are you eager to make a positive impact and help your fellow Californians? If you're passionate about being the change and ready to contribute, this opportunity allows you to work with the public, assess customer needs, organize events, apply marketing skills, and collaborate with a team to find solutions in a challenging yet rewarding environment. This could be the perfect job for you!

Under the supervision of Employment Program Manager I, the Employment Program Representative (EPR) assists customers through the delivery method of self-service, facilitated self-help, and staff-assisted services. Promotes the programs and services offered by the Employment Development Department-Workforce Services (WS) Branch to job seekers, employers, workforce partners, and other community stakeholders. Provides employment services to job seekers and recruitment assistance to employers following prescribed WS policies and procedures. Prepares and makes formal presentations regarding EDD-Workforce Services, benefits and features of CalJOBS, and engages audiences to utilize the America's Job Centers of California as a one-stop for employment and training services. Follow guidance under the Workforce Innovation and Opportunity Act (WIOA) and Wagner-Peyser Act funded activities.

This position may require travel or be assigned to another office within the Cluster, to include Hemet and Indio.

Per the Governor's Office of California, the Employment Development Department is considered an essential department. This position requires local in-person workload, though some telework may be available. This position's office follows the recommended safety guidance from the California Department of Public Health (CDPH) and the Center of Disease Control (CDC).

The position is located in Riverside, CA. ARU 161

Working Conditions

This position is not eligible for visa sponsorship. Applicants must be authorized to work in the US without the need for visa sponsorship by the start date of employment.

Occasional and overnight travel will be required. Office environment, reception area, and may be sitting for long periods. This position is in office.

Minimum Requirements

You will find the Minimum Requirements in the Class Specification.

• EMPLOYMENT PROGRAM REPRESENTATIVE

The Employment Development Department (EDD) is one of the largest State departments with employees at hundreds of service locations. For more than 70 years, the EDD has connected millions of job seekers and employers in an effort to build the economy of the Golden State. In order to continue our mission, we are constantly looking for the best and the brightest to join our ranks. Working at EDD presents many opportunities. If you strive to make a difference, we invite you to seek a career with EDD.

Please only submit ONE application. Electronic applications submitted through your CalCareer Account are highly recommended and will be received/processed faster than other methods of filing.

Examination/Assessment

To apply for this position, you must obtain list eligibility by taking and passing the examination. If you already have list eligibility for this classification, you do not need to retake the examination unless your list eligibility has expired.

Click the examination link below for more information and to take the exam:

Employment Program Representative Bulletin

Application Instructions

Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.

Final Filing Date: 4/1/2025

Who May Apply

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Individuals who are eligible for a Training and Development assignment may also be considered for this position(s).

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

How To Apply

Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov.

Required Application Package Documents

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is optional. It may be included, but is not required.
• School Transcripts

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

The Hiring Unit Contact is available to answer questions regarding the position or application process.

Department Website: http://www.edd.ca.gov

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.

Post and Bid Information

This is a Post & Bid Position which means eligible Post & Bid candidates will have first consideration. However, if no Post & Bid candidates apply, this position will be open for consideration to all interested candidates.

The position(s) may require an applicant to pass a background investigation. However, applicants will not be asked to provide information about a conviction history unless they receive a conditional offer of employment.

The department will make an individualized assessment of whether the conviction history has a direct or adverse relationship with the specific duties of the job and the work performed by the department.

ADDITIONAL DEPARTMENT INFORMATION

The Employment Development Department may require a new probation in accordance with applicable probationary period rules.

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free workplace. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.