Employer Engagement Specialist – Workforce Services

Action for Boston Community Development, Inc.; Woburn (MA); On-site; USD 47,000 - 57,000; Full time

Benefits offered by this job

Inclusive environment

Continuous learning opportunities

Health coverage

Retirement plans

Job summary

Action for Boston Community Development, Inc. in Cambridge seeks a Business Service Representative to engage local employers and promote Career Center services.

You will support the career coaching team by using business information to improve client marketability and outcomes. The role emphasizes servicing employers, coordinating job orders, referrals, and events like job fairs, while aligning with WIOA programs and regional workforce needs.

Qualifications

• A minimum of a High School Diploma or equivalent and three years of customer service or relevant experience is required.
• An Associate's or Bachelor's degree in human services, public administration, business management or related field preferred but not required.
• At least 2 years of experience working in a career center, providing services to businesses, or other related experience preferred but not required.
• Ability to function effectively as part of a business services team and knowledge of WIOA programs preferred.

Responsibilities

• Participate in local strategic planning for employer demand driven programs, training and services in our region.
• Contact employers to assess their needs and provide information on various services available through the Public Workforce System.ca
• Provide various services to businesses including job order posting, job referrals, recruitments, job fairs, referral to partners, apprenticeships, labor market information and other services as needed. Respond to incoming requests from employers in our region.
• Ensure Career Center staff are aware of employers' needs and job order specifications to facilitate prompt and effective servicing of job orders.
• Work collaboratively with team members to facilitate placement of Career Center customers into open positions.
• Conduct and/or coordinate group presentations to employers.
• Plan, organize and conduct job fairs, special events and recruitments to provide large scale labor exchange opportunities for both employers and job seekers.
• Perform other related duties as assigned from time to time.

Skills

Customer service

Teamwork

Communication

Administrative support

Diversity awareness

Education

High School Diploma or equivalent

Associate's or Bachelor's degree preferred

Job description

Action for Boston Community Development, Inc. in Cambridge seeks a Business Service Representative to engage local employers and promote Career Center services.

You will support the career coaching team by using business information to improve client marketability and outcomes. The role emphasizes servicing employers, coordinating job orders, referrals, and events like job fairs, while aligning with WIOA programs and regional workforce needs.