Employee Relations Specialist: FMLA, ADA & Investigations

World Travel, Inc.; Exton (PA); On-site; USD 50,000 - 55,000; Full time

Job summary

World Travel, Inc. is seeking an Employee Relations Specialist to guide employees and managers on employee relations, leave and accommodation administration, performance management, and investigations.

You will ensure compliant handling of matters under company policies and employment laws. This role requires administering FMLA with eligibility, documentation, and return-to-work coordination, facilitating ADA accommodations, coaching on performance, and documenting investigations with careful

Qualifications

• Experience in employee relations and leave/accommodation administration.
• Knowledge of FMLA, ADA, and applicable employment laws.
• Experience with workplace investigations and progressive discipline.
• Ability to coach managers and document processes clearly.

Responsibilities

• Serve as primary contact for employee relations questions and workplace issues.
• Administer FMLA including eligibility, documentation, certification, and return-to-work.
• Facilitate ADA interactive process and reasonable accommodations with players.
• Coach managers on performance concerns, documentation, attendance, and PIPs.
• Conduct and document workplace investigations into complaints and policy violations.
• Review disciplinary actions for consistency and policy alignment.
• Partner with managers on sensitive situations involving leave overlap.
• Support involuntary termination reviews for compliance concerns.
• Maintain confidential employee relations, investigation, leave, accommodation, and performance records.
• Monitor trends and identify manager training and policy improvements.

Skills

Judgment & discretion

Communication skills

Coach managers

Active listening

Analytical thinking

Attention to detail

Time management

Objectivity

MS Office / ADP HRIS

Tools

ADP HRIS

MS Office

Job description

World Travel, Inc. is seeking an Employee Relations Specialist to guide employees and managers on employee relations, leave and accommodation administration, performance management, and investigations.

You will ensure compliant handling of matters under company policies and employment laws. This role requires administering FMLA with eligibility, documentation, and return-to-work coordination, facilitating ADA accommodations, coaching on performance, and documenting investigations with careful