Employee Readiness & Change Manager - Home Lending

Testing Site - JPMC; Tempe (AZ); On-site; USD 110,000 - 140,000; Full time

Job summary

JPMorgan Chase & Co. seeks an Employee Readiness Manager within Organizational Effectiveness and Oversight to guide change across Home Lending.

You will work inside an agile product team or support major initiatives, ensuring employees are prepared with updated procedures, training, system access, and post-implementation support. The role emphasizes advocating for employee impacts, coordinating with product teams, managing end-to-end change processes, and leading readiness activities such as

Qualifications

• Customer-centric and employee-focused.
• Self-directed, able to operate effectively in ambiguity, and adaptable to shifting priorities.
• Demonstrated strategic leadership and influencing skills with the ability to drive decisions and alignment.
• Strong knowledge of change management processes and a broad understanding of the Home Lending business.
• Experience in a project management role.
• Ability to translate complex topics into clear, concise communications.
• Data management, interpretation, and analysis skills.

Responsibilities

• Understand the business strategy and processes owned by supported leaders.
• Serve as the advocate for employee impacts across all changes.
• Participate in product team meetings to identify upcoming changes, employee impacts, and improvement opportunities.
• Act as the liaison between Organizational Effectiveness and Oversight and project and product teams.
• Perform change management activities such as opening change requests on behalf of the business, defining impacted business processes and related artifacts, identifying gaps and revising procedures, partnering with the fulfillment team to finalize procedures and assess impacts, managing the end-to-end change process, obtaining required approvals, and coordinating with Employee Readiness Communications.
• Lead employee readiness activities, including training, user access, post-implementation support, and overall project management of the change lifecycle.

Skills

Customer-centric

Strategic leadership

Change management

Project management

Clear communications

Data analysis

Tools

Microsoft Office

SharePoint

Job description

JPMorgan Chase & Co. seeks an Employee Readiness Manager within Organizational Effectiveness and Oversight to guide change across Home Lending.

You will work inside an agile product team or support major initiatives, ensuring employees are prepared with updated procedures, training, system access, and post-implementation support. The role emphasizes advocating for employee impacts, coordinating with product teams, managing end-to-end change processes, and leading readiness activities such as