Senior Role-Readiness Trainer, Loan Operations

JPMorganChase; Chicago (IL); Sur place; USD 71 000 - 104 000; Plein temps

Résumé du poste

JPMorgan Chase Wholesale Lending Services (WLS) seeks a Role Readiness Senior Associate to shape how teams learn, adapt, and perform across end-to-end loan operations. You’ll partner with subject matter experts to create engaging, role-specific training and knowledge resources that accelerate new-hire readiness and support change at scale.

As a Role Readiness Senior Associate in WLS, you will be part of a team responsible for the training and knowledge management needs of the organization.

Qualifications

• Seasoned facilitation skills using varied training methods.
• Strong communication, planning, organization, time management, and presentation skills.
• Strong instructional design and analytical skills.
• Proven loan operations experience.
• Flexible and independent, with ability to manage multiple priorities.
• Tech-savvy, able to research and learn new technologies.
• Skilled at assessing trainee readiness and ability to meet training standards.
• Adaptable to changes in content, policies, and regulations.
• Advanced Microsoft Office skills (Word, Excel, PowerPoint).
• Effective in interacting at all organizational levels.

Responsabilités

• Design, facilitate, and maintain new hire, skill enhancement and initiative-specific training programs.
• Manage the production of learning objects in formats including print, graphics, audio, video, and animation for online coursework.
• Evaluate the effectiveness of training programs to ensure outcomes are achieved.
• Document and maintain detailed training materials and job aids for end users.
• Provide guidance and SME support to the organization on training solutions.
• Translate SME knowledge into effective learning solutions.
• Document, evaluate, and coach trainees on performance.
• Participate in content reviews with stakeholders for accuracy and validity.
• Join project teams with impact on business results.
• Assist managers in development and coaching of staff.

Connaissances

Facilitation skills

Communication skills

Instructional design

Loan operations

Project management

Tech savvy

Learner assessment

Collaboration

Outils

Microsoft Office

Articulate Storyline

Camtasia

Adobe Creative Cloud

PowerPoint

Excel

Description du poste

JPMorgan Chase Wholesale Lending Services (WLS) seeks a Role Readiness Senior Associate to shape how teams learn, adapt, and perform across end-to-end loan operations. You’ll partner with subject matter experts to create engaging, role-specific training and knowledge resources that accelerate new-hire readiness and support change at scale.

As a Role Readiness Senior Associate in WLS, you will be part of a team responsible for the training and knowledge management needs of the organization.