Employee Experience Change Lead

JPMorgan Chase & Co.; Jersey City (NJ); On-site; USD 91,000 - 132,000; Full time

Job summary

JPMorgan Chase & Co. is seeking a Customer Success Associate within the Employee Experience Change team in Jersey City.

You will help transform employee experiences by turning insights into practical changes, partnering across functions to launch HR products, drive adoption, and support lasting behavioral changes. You will advocate for the voice of the customer, collaborate with stakeholders to shape fit-for-purpose solutions, and lead scoped change efforts that place employees first.

Qualifications

• 3+ years of experience in change management or a related discipline such as product adoption, learning or change delivery.
• Strong written and verbal communication to translate product changes into practical communications and enablement materials.
• Comfortable with technology and eager to learn new tools and programs.

Responsibilities

• Lead end-to-end change delivery for defined initiatives, supporting HR product launches and adoption of Performance and Learning offerings.
• Build and sustain partner relationships; surface employee feedback to inform strategies and go-to-market plans.
• Track adoption metrics and employee experience, sharing insights to guide improvements and decisions.
• Provide actionable input to Product, Function, Marketing and Communications teams; escalate complex questions to senior leads.

Skills

Change management

Communication

Analytics

Tech-savvy

Job description

JPMorgan Chase & Co. is seeking a Customer Success Associate within the Employee Experience Change team in Jersey City.

You will help transform employee experiences by turning insights into practical changes, partnering across functions to launch HR products, drive adoption, and support lasting behavioral changes. You will advocate for the voice of the customer, collaborate with stakeholders to shape fit-for-purpose solutions, and lead scoped change efforts that place employees first.