Onboarding & Change Management Specialist

JPMorgan Chase & Co.; Chicago (IL); On-site; USD 65,000 - 95,000; Full time

Job summary

JPMorgan Chase & Co. in Chicago seeks a Relationship Specialist in Business Change Management to support Global Banking onboarding and operational excellence. You will coordinate employee onboarding, troubleshoot access, and facilitate asset provisioning while strengthening cross‑team relationships.

The role emphasizes proactive service, strong control environment, and collaboration with business leaders. You will also support intern onboarding and navigate complex policies with discretion.

Qualifications

• Strong interpersonal and communication skills across levels.
• Experience coordinating onboarding and operational support in a financial services environment is preferred.
• Ability to manage confidential information with professionalism and discretion.
• Proactive, organized, and able to handle competing priorities and timelines.

Responsibilities

• Coordinate and manage all administrative aspects of employee onboarding for new hires and internal transfers
• Ensure proper technology, system, and building access is set up for employees
• Conduct comprehensive orientation sessions to introduce new hires to Global Banking culture, policies, systems, and technologies
• Serve as the main point of contact for new hires and transfers, addressing questions and concerns
• Order additional systems and technology as needed for employees
• Build and strengthen relationships with hiring managers and key business partners
• Work closely with senior leadership to facilitate projects and daily operations
• Assist with the execution of mass onboarding for summer interns
• Enforce a strong control and compliance environment, identifying ways to mitigate risk
• Gather feedback from new hires and managers to improve and streamline the onboarding process
• Perform a broad range of operational and support functions as required

Skills

Onboarding coordination

Relationship management

Communication

Problem solving

Tools

MS Office Suite

CoPilot

Job description

JPMorgan Chase & Co. in Chicago seeks a Relationship Specialist in Business Change Management to support Global Banking onboarding and operational excellence. You will coordinate employee onboarding, troubleshoot access, and facilitate asset provisioning while strengthening cross‑team relationships.

The role emphasizes proactive service, strong control environment, and collaboration with business leaders. You will also support intern onboarding and navigate complex policies with discretion.