Employee-Owner Service Coordinator

Cogent; Cedar Rapids (IA); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Employee Ownership (ESOP)

401(k) with Company Match

Profit Sharing

Medical, Dental, Vision & Life Ins.

Generous PTO & Holidays

Career Development

Culture of Innovation

Job summary

Central States Group, A Cogent Company in Cedar Rapids, IA, seeks a Service Coordinator to manage shop service orders, coordinate parts, pricing, and scheduling, and ensure customer satisfaction. This role emphasizes collaboration with shop technicians and the sales team.

The ideal candidate holds an Associate’s degree or equivalent experience, demonstrates strong communication, and can manage multiple priorities in a fast-paced environment. Travel may be infrequent and training is provided.

Qualifications

• Associate’s degree or vocational degree in mechanics, industrial engineering, or construction management or equivalent experience
• Ability to perform tasks with high attention to detail and accuracy
• Ability to work both independently and in a team-oriented, collaborative environment
• Ability to elicit cooperation and defuse tension, if necessary in a customer service environment
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• Ability to conform to shifting priorities, demands, and timelines through analytical and problem-solving capabilities
• Excellent verbal and written communication skills
• Excellent customer service, interpersonal, and phone etiquette skills
• Proficiency in MS Office, including Word, Excel, Gmail, Google Drive, Salesforce

Responsibilities

• Create work orders for shop technicians to perform work on equipment
• Acquire documents as needed for technicians to perform the job effectively (parts list, exploded diagram, etc)
• Effectively review technician inspections and prepare inspection reports for customer review
• Obtain pricing from vendors and subcontractors to prepare inclusive repair and/or replacement pricing to present to the customer
• Responsible for the procurement of all parts, equipment, and tools needed for each job
• Track purchase orders and forecast when parts will arrive
• Work with the Shop Service Manager to schedule jobs
• Assist the Service Manager with any change orders or modifications to the work scope
• Update the customer and sales team about the status of the job using appropriate communication methods
• Work in Salesforce daily, picking up requests that are Shop Service related
• Attend all necessary on-site and virtual training required for this position and department (may require infrequent travel)
• Utilize the support and coordinate the work of the sales and service departments to ensure each order is managed with excellence
• Monitors quality from project planning through order completion
• Processes warranties and returns to vendors in a timely manner
• Develops and maintains solid relationships with customers, both internal and external
• Provides excellent customer service daily
• Complete all necessary safety training

Skills

Customer service

Order coordination

Scheduling

Attention to detail

MS Office

Salesforce

Verbal/written communication

Team player

Education

Associate’s degree or equivalent

Tools

Salesforce

Microsoft Office

Gmail

Google Drive

Job description

Central States Group, A Cogent Company in Cedar Rapids, IA, seeks a Service Coordinator to manage shop service orders, coordinate parts, pricing, and scheduling, and ensure customer satisfaction. This role emphasizes collaboration with shop technicians and the sales team.

The ideal candidate holds an Associate’s degree or equivalent experience, demonstrates strong communication, and can manage multiple priorities in a fast-paced environment. Travel may be infrequent and training is provided.