Service Coordinator - Shop Service

Cogent

Golden (CO)

On-site

USD 45,000 - 65,000

Full time

2 days ago

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Benefits offered by this job

Employee Ownership (ESOP)

401(k) with Company Match

Profit Sharing

Medical, Dental, Vision & Life Ins.

Generous PTO, Holidays & Volunteer PTO

Career Development & Advancement

Culture of Innovation & Respect

Job summary

Cogent is seeking a Service Coordinator for our Golden, Colorado facility. The ideal candidate will have an Associate’s Degree (minimum) and experience in customer service/order coordination/scheduling within a fast-paced environment.

We are passionate about helping customers and communities and pride ourselves on being respected, innovative leaders in our industry. You will manage work orders, coordinate parts, track shipments, and schedule shop jobs using Salesforce daily, while communicating

Qualifications

Associate’s degree or vocational degree in mechanics/engineering or equivalent experience
Detail-oriented with ability to work independently and in a team
Strong communication and customer service skills
Proficient in MS Office and Salesforce
Ability to manage priorities in a high-pressure environment
Experience in customer service/order coordination preferred

Responsibilities

Create work orders for shop technicians.
Acquire necessary documents for technicians.
Review inspections and prepare customer reports.
Obtain pricing from vendors for repairs.
Procure parts, equipment, and tools needed for each job.
Track purchase orders and forecast arrivals.
Schedule jobs with the Shop Service Manager.
Assist with change orders or scope modifications.
Update customers and sales teams on job status.
Work in Salesforce daily.
Attend required trainings and travel as needed.
Coordinate with sales/service to ensure orders are managed with excellence.
Monitor quality from planning to completion.
Process warranties and returns to vendors.
Develop relationships with internal and external customers.
Provide excellent customer service daily.
Complete safety training.

Skills

Attention to detail

Independent worker

Team player

Customer service

Communication

Prioritization

Problem-solving

MS Office proficiency

Education

Associate’s degree or vocational degree in mechanics/engineering or equivalent experience

Tools

Salesforce

MS Office

Job description

Are you looking for a great company with great people, a place you can retire from someday? If a position where you can directly impact the success of an organization and share in that success as anEmployee Ownersounds like a refreshing opportunity, then check us out.

Cogent is currently seeking a Service Coordinatorfor our Golden, Colorado facility. The ideal candidate will have an Associate’s Degree (minimum) along with previous experience in a customer service/order coordination/scheduling position. We are passionate about helping customers and the communities where we live and work and pride ourselves on being respected, innovative leaders in our industry.

Key Responsibilities of an Order Coordinator on the Shop Service Team include

Create work orders for shop technicians to perform work on equipment
Acquire documents as needed for technicians to perform the job effectively (parts list, exploded diagram, etc)
Effectively review technician inspections and prepare inspection reports for customer review
Attain pricing from vendors and subcontractors to prepare inclusive repair and/or replacement pricing to present to the customer
Responsible for the procurement of all parts, equipment, and tools needed for each job
Track purchase orders and forecast when parts will arrive
Work with the Shop Service Manager to schedule jobs
Assist the Service Manager with any change orders or modifications to the work scope
Update the customer and sales team about the status of the job using appropriate communication methods
Work in Salesforce daily, picking up requests that are Shop Service related
Attend all necessary on-site and virtual training required for this position and department (may require infrequent travel)
Utilizes the support and coordinates the work of the sales and service departments to ensure each order is managed with excellence
Monitors quality from project planning through order completion
Processes warranties and returns to vendors in a timely manner
Develops and maintains solid relationships with customers, both internal and external
Provide excellent customer service daily
Complete all necessary safety training

Skills & Qualifications

Associate’s degree or vocational degree in mechanics, industrial engineering, or construction management or equivalent experience
Ability to perform tasks with high attention to detail and accuracy
Ability to work both independently and in a team-oriented, collaborative environment
Ability to elicit cooperation and defuse tension, if necessary in a customer service environment
Ability to effectively prioritize and execute tasks in a high-pressure environment
Ability to conform to shifting priorities, demands, and timelines through analytical and problem-solving capabilities
Excellent verbal and written communication skills
Excellent customer service, interpersonal, and phone etiquette skills
Proficiency in MS Office, including Word, Excel, Gmail, Google Drive, Salesforce

The physical requirements of this position are:

Ability to lift up to 50 pounds
Ability to operate forklifts

Why Work With Us?

At Cogent,you’re not just an employee—you’re an owner. Our people make the difference, our shared values define us as a team and bring our vision to life. Together, our team of employee-owners is committed to helping build healthy and prosperous communities through creatively engineered solutions for our customers. We are a growing Midwest company that provides fluid processing solutions serving the local Industrial, Municipal, Commercial Building Trades, Oil and Gas markets through our family of trusted brands.

We Offer

Employee Ownership (ESOP)
401(k) with Company Match
Profit Sharing
A Culture That Values Innovation, Collaboration, and Respect

Make Your Mark with Cogent

This is more than just a coordination role—it’s a chance to work in a company where your efforts are recognized, your voice is valued, and your professional growth is supported. As an employee-owner, you'll be part of a collaborative team that celebrates innovation, accountability, and shared success.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

Key Responsibilities of an Order Coordinator on the Shop Service Team include

Create work orders for shop technicians to perform work on equipment
Acquire documents as needed for technicians to perform the job effectively (parts list, exploded diagram, etc)
Effectively review technician inspections and prepare inspection reports for customer review
Attain pricing from vendors and subcontractors to prepare inclusive repair and/or replacement pricing to present to the customer
Responsible for the procurement of all parts, equipment, and tools needed for each job
Track purchase orders and forecast when parts will arrive
Work with the Shop Service Manager to schedule jobs
Assist the Service Manager with any change orders or modifications to the work scope
Update the customer and sales team about the status of the job using appropriate communication methods
Work in Salesforce daily, picking up requests that are Shop Service related
Attend all necessary on-site and virtual training required for this position and department (may require infrequent travel)
Utilizes the support and coordinates the work of the sales and service departments to ensure each order is managed with excellence
Monitors quality from project planning through order completion
Processes warranties and returns to vendors in a timely manner
Develops and maintains solid relationships with customers, both internal and external
Provide excellent customer service daily
Complete all necessary safety training

Skills & Qualifications

Associate’s degree or vocational degree in mechanics, industrial engineering, or construction management or equivalent experience
Ability to perform tasks with high attention to detail and accuracy
Ability to work both independently and in a team-oriented, collaborative environment
Ability to elicit cooperation and defuse tension, if necessary in a customer service environment
Ability to effectively prioritize and execute tasks in a high-pressure environment
Ability to conform to shifting priorities, demands, and timelines through analytical and problem-solving capabilities
Excellent verbal and written communication skills
Excellent customer service, interpersonal, and phone etiquette skills
Proficiency in MS Office, including Word, Excel, Gmail, Google Drive, Salesforce

The physical requirements of this position are: