Employee-Owned Service Manager, Ag Equipment

West-Plains,-Inc.; Scranton (ND); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Employee owned

Employer-paid health insurance

Dental, vision, disability and life保险

401K with employer match

Paid time off & holidays

Uniforms provided

Job summary

West Plains Inc. in Bowman, ND, seeks a Service Manager to lead the service department and drive performance for agricultural equipment repair and maintenance. This full-time role emphasizes teamwork, customer-focused service, and a culture of integrity and continuous improvement.

You will oversee repair orders, schedule service work, and monitor technician productivity while collaborating with other departments to support marketing and outreach efforts.

Qualifications

• Background in agriculture or agricultural equipment is required or highly preferred.
• Strong organizational, communication, and problem-solving skills.
• Ability to multitask in a fast-paced, seasonal environment.
• Customer-first attitude with a focus on delivering outstanding service.
• Leadership skills with a proactive approach to resolving challenges.
• Comfort with computers and new software.

Responsibilities

• Lead and oversee the daily operations of the service department.
• Manage repair order workflow to ensure efficiency and accuracy.
• Effectively schedule service work and manage technician productivity.
• Collaborate with other departments to support marketing initiatives and customer outreach.
• Monitor departmental performance and achieve business objectives.
• Maintain a strong customer service culture that drives satisfaction.
• Mentor service team members to promote a positive work environment.

Skills

Agriculture background

Org & comm

Multitasking

Customer-focused

Leadership

Tech savvy

Team player

Job description

West Plains Inc. in Bowman, ND, seeks a Service Manager to lead the service department and drive performance for agricultural equipment repair and maintenance. This full-time role emphasizes teamwork, customer-focused service, and a culture of integrity and continuous improvement.

You will oversee repair orders, schedule service work, and monitor technician productivity while collaborating with other departments to support marketing and outreach efforts.