Service Manager - Ag Equip

gpac; Windom (MN); On-site; USD 90,000 - 120,000; Full time

Job summary

gpac is seeking a Service Manager - Agriculture Equipment to oversee the daily operations of a busy service department in Southwestern Minnesota. You will set timelines, provide technical guidance, and ensure high-quality service for agricultural machinery.

The role requires hands-on leadership, strong diagnostic knowledge of diesel engines and hydraulics, and a commitment to safety and customer satisfaction. Excellent communication and organizational skills are essential.

Qualifications

• 10+ years of dealership experience in agricultural equipment repair.
• Proven ability to lead, motivate, supervise, and coach technicians.
• Strong knowledge of maintenance practices, diesel engines, powertrains, hydraulics.
• Able to thrive in a fast-paced environment with sense of urgency.
• Excellent customer service skills.
• Willing to work extended hours as needed.
• Valid driver's license with verifiable clean driving history.
• Excellent interpersonal and verbal communication skills.
• High attention to detail.

Responsibilities

• Lead service department by setting timelines and guiding technicians.
• Check in with technicians four times daily for updates.
• Train staff using best practices for diagnostics, customer satisfaction and brand promotion.
• Perform final inspections to ensure quality of work.
• Provide phone support for technical inquiries.
• Address and resolve customer complaints promptly.
• Control non-productive time, breaks, vacations, and leaves.
• Monitor performance and provide ongoing training.
• Ensure tools and equipment are available and maintained.
• Track monthly metrics to meet departmental goals.
• Manage department expenses while maintaining quality services.
• Coordinate with area schools to provide internship opportunities.

Skills

Leadership

Team supervision

Customer service

Communication

Attention to detail

Time management

Adaptability

Job description

Position Title: Service Manager - Agriculture Equipment

Location: Southwestern MN

Purpose: The Service Manager oversees daily operations of the service department, ensuring efficient workflow and high-quality service.

Responsibilities

• Leading service department by setting timelines, providing technical guidance and quality control to other shop technicians.
• Check in with technicians at least four times a day for status updates, answer questions, or provide technical assistance.
• Train and develop service staff using best practices in utilizing available company resources, diagnostics, customer satisfaction and brand promotion
• Complete final inspection of work performed to ensure quality of service provided.
• Provide phone support for customer service technical related inquiries.
• Address and resolve customer complaints and issues promptly.
• Control non-productive time, breaks, vacations, sick leave, and personal leave.
• Continually monitor and evaluate the performance of service staff, provide feedback and continual training.
• Ensures the Service Department is equipped with the necessary tools and service equipment is available and maintained in good working order.
• Monitors performance metrics monthly to assure achievement of departmental goals.
• Control Service Department expenses while maintaining quality services for customers.
• Work with area schools to provide Service internship opportunities and develop new talent.

Requirements

• Minimum of 10 years of experience in a dealership handling the repair of agricultural equipment.
• Proven ability to lead, motivate, supervisor, and coach a team of technicians.
• Excellent understanding of maintenance practices, diesel engines, powertrains, and hydraulic systems.
• Being able to thrive in a fast-paced environment, sense of urgency and handle people and pressure.
• Excellent customer service skills
• Ability to work extended hours as needed.
• Valid driver's licenses with verifiable safe driving history.
• Excellent interpersonal and verbal communication skills
• High attention to detail

All qualified applicants will receive consideration without regard to race, age, color, sex (including pregnancy), religion, national origin, disability, sexual orientation, gender identity, marital status, military status, genetic information, or any other status protected by applicable laws or regulations.