Service Manager

West-Plains,-Inc.; Scranton (ND); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Employee owned

Employer-paid health insurance

Dental, vision, disability and life保险

401K with employer match

Paid time off & holidays

Uniforms provided

Job summary

West Plains Inc. in Bowman, ND, seeks a Service Manager to lead the service department and drive performance for agricultural equipment repair and maintenance. This full-time role emphasizes teamwork, customer-focused service, and a culture of integrity and continuous improvement.

You will oversee repair orders, schedule service work, and monitor technician productivity while collaborating with other departments to support marketing and outreach efforts.

Qualifications

• Background in agriculture or agricultural equipment is required or highly preferred.
• Strong organizational, communication, and problem-solving skills.
• Ability to multitask in a fast-paced, seasonal environment.
• Customer-first attitude with a focus on delivering outstanding service.
• Leadership skills with a proactive approach to resolving challenges.
• Comfort with computers and new software.

Responsibilities

• Lead and oversee the daily operations of the service department.
• Manage repair order workflow to ensure efficiency and accuracy.
• Effectively schedule service work and manage technician productivity.
• Collaborate with other departments to support marketing initiatives and customer outreach.
• Monitor departmental performance and achieve business objectives.
• Maintain a strong customer service culture that drives satisfaction.
• Mentor service team members to promote a positive work environment.

Skills

Agriculture background

Org & comm

Multitasking

Customer-focused

Leadership

Tech savvy

Team player

Job description

Service Manager—Bowman, ND

Ready for a career where you're valued, empowered, and part of a winning team? At West Plains Inc., an employee-owned, certified Case IH dealership, we believe our people are our greatest strength. As one of the largest privately-owned ag dealerships in North America, we’re committed to investing in our employees and supporting their long-term growth.

Join our team as a full-time Service Manager— a leadership role ideal for someone who brings technical expertise, strong organizational skills, and a passion for team development. We're looking for a professional who values integrity, accountability, and collaboration while ensuring the highest standard of service for our customers. At West Plains Inc., our culture is rooted in honesty, teamwork, and continuous improvement. We take pride in doing the job right, supporting one another, and delivering dependable service to the communities we serve.

Key Responsibilities

• Lead and oversee the daily operations of the service department
• Manage repair order workflow to ensure efficiency and accuracy
• Effectively schedule service work and manage technician productivity
• Work closely with other departments to support marketing initiatives and customer outreach
• Monitor departmental performance and achieve business objectives aligned with company goals
• Maintain a strong customer service culture that drives satisfaction and repeat business
• Support and mentor service team members to promote a positive work environment

What You Bring to the Team

• A background in agriculture or agricultural equipment
• Excellent organizational, communication, and problem-solving skills
• Ability to multitask and stay composed in a fast-paced, seasonal environment
• A customer-first attitude with a passion for delivering outstanding service
• Strong leadership skills with a proactive approach to resolving challenges
• Confidence working with computers and the ability to learn new software quickly
• A collaborative spirit and commitment to continuous improvement

Why You'll Love Working Here:

• 100% Employee Owned
• Employer-paid health insurance
• Dental, vision, long & short-term disability, and life insurance coverages
• 401K with employer match
• Paid time off, paid sick leave, and holidays
• Uniforms provided
• based on experience)
• Supportive, Values-driven work culture

Applicants must be able to meet and maintain insurable driving status and pass a pre-employment drug test.

We are an Equal Opportunity Employer.

West Plains Inc. is 100% Employee-Owned