Employee-Owned Service Advisor — Auto & Tire Care

Sullivan Tire & Auto Service; Windham (CT); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health Insurance

Life Insurance

Paid Time Off

Discounted Services

Employee Owned ESOP

Job summary

Sullivan Tire & Auto Service is hiring a Service Advisor to focus on delivering excellent customer service and guiding clients through tire and auto service options. The role emphasizes building a loyal customer base and a positive store environment, with opportunities to leverage automotive knowledge in a retail setting.

Ideal candidates will have a high school diploma, proven customer service experience, and strong communication skills to schedule appointments and inform customers about

Qualifications

• Experience in customer service roles, especially in a retail environment.
• Sales experience in an automotive setting is a plus.
• Strong phone and communication skills are essential.
• Ability to greet customers and identify their needs to upsell services.

Responsibilities

• Greet customers, fulfill needs, and build a loyal customer base.
• Provide customers with product information, schedule appointments, and handle tire and auto service needs.
• Foster a positive and friendly environment for customers and staff.

Skills

Customer service

Automotive sales

Telephone skills

Customer loyalty building

Education

High school diploma or equivalent

Job description

Sullivan Tire & Auto Service is hiring a Service Advisor to focus on delivering excellent customer service and guiding clients through tire and auto service options. The role emphasizes building a loyal customer base and a positive store environment, with opportunities to leverage automotive knowledge in a retail setting.

Ideal candidates will have a high school diploma, proven customer service experience, and strong communication skills to schedule appointments and inform customers about