Employee-Owned CS Pro — Orders & Support

Kendall Group; Traverse City (MI); On-site; USD 21,000 - 25,000; Full time

Job summary

Kendall Electric is seeking a Customer Service Representative in Traverse City, MI to handle customer inquiries, process orders and quotes, and resolve issues across multiple channels. You will maintain positive relationships by delivering friendly, professional service and accurate records.

Reporting to the Inside Sales Manager, Location Manager or Territory Manager, you’ll collaborate with vendors and colleagues in a fast-paced environment.

Qualifications

• High school diploma or GED required.
• Entry-level position.
• Proficiency in Microsoft Office.

Responsibilities

• Respond to customer inquiries across channels.
• Process orders and quotes, and update records.
• Resolve complaints and escalate as needed.
• Maintain accurate records of customer interactions, transactions, and feedback.

Skills

Customer service

Communication

Teamwork

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Kendall Electric is seeking a Customer Service Representative in Traverse City, MI to handle customer inquiries, process orders and quotes, and resolve issues across multiple channels. You will maintain positive relationships by delivering friendly, professional service and accurate records.

Reporting to the Inside Sales Manager, Location Manager or Territory Manager, you’ll collaborate with vendors and colleagues in a fast-paced environment.