Employee-Owned Bank Teller: Customer Service & Transactions

First State Bank and Trust (FSBT); Bloomington (IL); On-site; USD 32,000 - 36,000; Full time

Job summary

First State Bank and Trust in Bloomington, IL is seeking a full-time Bank Teller to join our team. The role focuses on accurate processing of customer transactions, building relationships, and educating customers about bank products and services.

Typical hours are Monday–Friday 7:45 am to 4:45 pm with rotating Saturdays 7:00 am to 12:00 pm, and the ideal candidate will have high attention to detail and strong customer service skills to deliver an outstanding banking experience.

Qualifications

• High School diploma or equivalent.
• Previous experience in banking or customer service preferred.
• Strong customer service skills.
• Attention to detail and accuracy.

Responsibilities

• Conduct routine transactions within established guidelines, including cashing checks, accepting deposits, processing withdrawals, and handling loan payments.
• Accurately count, verify, and handle large volumes of cash during daily transactions and balancing procedures, ensuring compliance with internal controls and security protocols.
• Provide great customer service, including greeting customers warmly and professionally, actively listening to customer needs and address inquiries promptly, and handling customer complaints or concerns with empathy and efficiency.
• Educate customers about our products and services, including savings accounts, loans, and credit cards. Cross-sell relevant banking products based on customer profiles.
• Safeguard customers' personal information and maintain confidentiality.
• Maintain a professional appearance and demeanor while representing the bank.
• Remain alert to potential fraud and take necessary precautions.

Skills

Customer service

Attention to detail

Cash handling

Education

High School diploma or equivalent

Job description

First State Bank and Trust in Bloomington, IL is seeking a full-time Bank Teller to join our team. The role focuses on accurate processing of customer transactions, building relationships, and educating customers about bank products and services.

Typical hours are Monday–Friday 7:45 am to 4:45 pm with rotating Saturdays 7:00 am to 12:00 pm, and the ideal candidate will have high attention to detail and strong customer service skills to deliver an outstanding banking experience.