Customer-First Bank Teller

Servbank; Bourbonnais (IL); On-site; USD 32,000 - 42,000; Full time

Job summary

Servbank in Bourbonnais, IL seeks a Bank Teller to deliver accurate, friendly customer service and handle a range of financial transactions according to bank policies. You will greet customers, answer questions about accounts and products, verify identities, process deposits, withdrawals, transfers and loan payments, and balance cash drawers.

This role emphasizes compliance with banking policies, security of customer information, and opportunities to cross-sell services while maintaining

Qualifications

• High school diploma or equivalent; some college coursework in finance or related field is a plus.
• Strong numerical and analytical skills.
• Excellent customer service and communication skills.
• Attention to detail and accuracy in handling financial transactions.
• Knowledge of banking products, services, and regulations is preferred.
• Proficiency in using banking software and computer systems.

Responsibilities

• Greet customers in a friendly and professional manner.
• Assist customers with inquiries and inform about accounts and products.
• Conduct deposits, withdrawals, transfers, and loan payments.
• Verify customer identifications and authenticate transactions.
• Maintain and update customer account information.
• Balance cash drawer and reconcile cash daily.
• Follow banking policies and regulatory requirements.
• Identify cross-selling opportunities for loans, cards, and investments.
• Resolve customer complaints and escalate when needed.

Skills

Customer service

Numerical skills

Attention to detail

Communication skills

Banking software

Banking regulations

Education

High school diploma

Some college coursework

Tools

Banking software

Job description

Servbank in Bourbonnais, IL seeks a Bank Teller to deliver accurate, friendly customer service and handle a range of financial transactions according to bank policies. You will greet customers, answer questions about accounts and products, verify identities, process deposits, withdrawals, transfers and loan payments, and balance cash drawers.

This role emphasizes compliance with banking policies, security of customer information, and opportunities to cross-sell services while maintaining