Employee Operations & Benefits Coordinator

Advocate Access NW; Oregon; On-site; USD 48,000 - 64,000; Full time

Benefits offered by this job

Paid personal and sick leave

Paid holidays

Medical, vision, and dental insurance

401(k) retirement match

Bonus

Job summary

Advocate Access NW is seeking an Employee Operations Advocate to support daily operations, including scheduling, service authorization monitoring, training administration, and benefits coordination. The role requires strong organizational skills, attention to detail, and the ability to manage multiple responsibilities across departments.

You will coordinate weekly schedules, monitor authorizations, and ensure timely communication with members and Direct Support Professionals.

Qualifications

• Strong organizational skills with the ability to manage multiple recurring deadlines and priorities.
• Excellent attention to detail and ability to maintain accurate records and reports.
• Strong written and verbal communication, including conveying expectations professionally.
• Proficiency with Microsoft Office applications, especially Excel and Outlook.
• Ability to learn and use agency scheduling, training, timekeeping, and reporting platforms.
• Ability to follow established procedures and escalate when needed.
• Collaborative across administrative functions to support staff and DSPs.
• Maintain confidentiality of sensitive employee and member information.

Responsibilities

• Coordinate employee scheduling and coverage to ensure appropriate staffing levels.
• Monitor service authorizations and communicate updates to members and DSPs.
• Administer training assignments and track expirations and completions.
• Prepare and distribute monthly MMSR launches and reports.
• Pull and organize quarterly DSP minimum-hour compliance reports.
• Support benefits administration and enrollment communications.
• Maintain accurate records and improve workflows across administrative tasks.
• Provide operational updates to leadership and protect confidential information.

Skills

Organizational skills

Time management

Attention to detail

Written and verbal communication

Microsoft Office (Excel, Outlook)

Scheduling platforms proficiency

Problem solving

Confidentiality

Tools

Paylocity

Microsoft SharePoint

Job description

Advocate Access NW is seeking an Employee Operations Advocate to support daily operations, including scheduling, service authorization monitoring, training administration, and benefits coordination. The role requires strong organizational skills, attention to detail, and the ability to manage multiple responsibilities across departments.

You will coordinate weekly schedules, monitor authorizations, and ensure timely communication with members and Direct Support Professionals.