Agency Operations & Member Support Lead

Advocate Access NW; Oregon; On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Paid personal and sick leave

Paid holidays

Medical, vision, and dental insurance

401(k) retirement match

Bonus

Job summary

Advocate Access NW in Oregon seeks an Agency Support Advocate to coordinate program activities, support Members, Direct Support Professionals (DSPs), and staff, and ensure QA across systems. The role includes completing quality assurance checks, handling logistics, and ensuring smooth daily operations.

Additional duties involve taking meeting notes, preparing reports and communications, scheduling meetings, organizing electronic filing, and supporting onboarding for new hires or volunteers.

Qualifications

• Associates degree or equivalent experience in Office Administration, Human Services, or related field.
• 2+ years of experience in an administrative, executive assistant, or operations support role.
• Proven ability to organize, prioritize, and manage multiple tasks with attention to detail.
• Strong interpersonal skills and the ability to work effectively with diverse teams.
• Proficiency with Microsoft Office 365 (SharePoint, Excel, Outlook), and project management tools.

Responsibilities

• Complete ongoing quality assurance reviews for all operational systems.
• Ensure documentation is complete, current, and accurate across programs.
• Identify discrepancies or system needs and elevate or resolve as needed.
• Provide logistical support to ensure all Members, DSPs, and visitors have their needs met in a timely and professional manner.

Skills

Microsoft Office 365

SharePoint

Excel

Outlook

Project management

Education

Associates degree or equivalent experience in Office Administration, Human Services, or related field

Job description

Advocate Access NW in Oregon seeks an Agency Support Advocate to coordinate program activities, support Members, Direct Support Professionals (DSPs), and staff, and ensure QA across systems. The role includes completing quality assurance checks, handling logistics, and ensuring smooth daily operations.

Additional duties involve taking meeting notes, preparing reports and communications, scheduling meetings, organizing electronic filing, and supporting onboarding for new hires or volunteers.