Employee Experience Specialist On/Off boarding-EMEA

RemotePass; United States; Remote; USD 60,000 - 90,000; Full time

Job summary

RemotePass is seeking an HR support professional to own onboarding, employee lifecycle management, and mobility operations across the EMEA region. You will serve as the first point of contact for employee queries via our ticketing system, escalate complex issues to internal teams, and coordinate onboarding workflows with partners.

Ideal candidates have 4+ years in HR support, experience across Europe, the Middle East and Africa, strong organizational skills, and fluency in English plus another

Qualifications

• 4+ years in HR support, onboarding coordination, employee lifecycle management, or mobility operations
• Experience with employment operations and onboarding across Europe, the Middle East and Africa
• Strong organizational skills and attention to detail
• Excellent written and verbal English, plus proficiency in another European language
• Experience with HRIS and ticketing systems, and comfort in a fast-paced remote environment
• Proactive, service-oriented mindset with an interest in people operations and global HR

Responsibilities

• Serve as first contact for employee queries via ticketing system for onboarding and HR support in EMEA
• Escalate complex issues to EX, Payroll, Legal as needed
• Support onboarding workflows for new hires across EMEA with internal teams and external partners
• Assist with mobility coordination including relocations and document management
• Maintain records across ticketing systems and HRIS and organize internal documentation
• Identify trends in employee queries and contribute to process improvements

Skills

HR support

Onboarding coordination

Employee lifecycle management

Mobility operations

Tools

HRIS systems

Ticketing systems

Job description

About the role

RemotePass is a global platform that enables organizations to hire and manage talent remotely. This role owns employee experience, onboarding and offboarding operations across the EMEA region, ensuring compliant, smooth experiences for hires and internal stakeholders.

What you'll do

• Serve as the first point of contact for employee queries via the ticketing system, focusing on onboarding and HR support for EMEA
• Escalate complex issues to internal teams (EX, Payroll, Legal) when needed
• Support onboarding workflows for new hires across EMEA and coordinate with internal teams and external partners
• Assist with mobility coordination including relocations and document management
• Maintain accurate records across ticketing systems and HRIS and organize internal documentation
• Identify trends in employee queries and contribute to process improvements

What they're looking for

• 4+ years in HR support, onboarding coordination, employee lifecycle management, or mobility operations
• Experience with employment operations and onboarding across Europe, the Middle East and Africa
• Strong organizational skills and attention to detail
• Excellent written and verbal English, plus proficiency in another European language
• Experience with HRIS and ticketing systems, and comfort in a fast-paced remote environment
• Proactive, service-oriented mindset with an interest in people operations and global HR

For applicants in Nigeria

• The listing states Nigeria as the location; eligible applicants in Nigeria are considered
• The listing mentions fully remote work; timezone expectations are not specified, confirm during interview
• Employment type not specified beyond global HR scope; no visa details provided
• Pay currency or range is not stated; confirm during interview