Employee Benefits Client Advocate

HUB International; Sacramento (CA); On-site; USD 29,000 - 33,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Wellbeing program

Job summary

HUB International in Sacramento, CA is seeking a customer-focused, detail-oriented advocate to assist clients with benefits questions, claims and plan questions. The role emphasizes timely communication, accuracy in reporting, and collaboration with employers, employees and medical providers.

The position promotes growth within the insurance field, requires strong communication and organizational skills, and offers a supportive team environment with opportunities for advancement.

Qualifications

• Ability to effectively and professionally communicate orally and in writing with internal and external customers.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Computer skills: proficiency with Microsoft Office Suite and Outlook.
• Desire to learn and grow within the insurance industry.
• Ability to respond to customer needs, solicit customer feedback to improve service, and handle difficult or emotional customer situations promptly and accurately.

Responsibilities

• Presents a knowledgeable, professional, and helpful image on behalf of the company.
• Handles inbound calls on a queue system.
• Assists clients and employees with various claims and benefit issues.
• Respond to all phone calls and inquiries no later than 24 hours after receipt.
• Provides timely resolution of issues.
• Communicates with employers, employees, and medical providers to resolve benefit issues.
• Helps educate client employees on how to maximize their plan benefits.
• Documents all activities to ensure accurate reporting of eligibility and plan issues.
• Handles other duties and tasks as deemed appropriate by the Supervisor or Manager.

Skills

Communication skills

Customer service

Microsoft Office

Outlook

Bilingual preferred

Education

High School / GED

Tools

Microsoft Office

Outlook

Job description

HUB International in Sacramento, CA is seeking a customer-focused, detail-oriented advocate to assist clients with benefits questions, claims and plan questions. The role emphasizes timely communication, accuracy in reporting, and collaboration with employers, employees and medical providers.

The position promotes growth within the insurance field, requires strong communication and organizational skills, and offers a supportive team environment with opportunities for advancement.