Account Representative II, Employee Benefits

Travelcenters Of America; Seattle (WA); Hybrid; USD 64,480 - 85,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k)

Paid time off

Bonuses and commissions

Job summary

HUB International is seeking an Employee Benefits Account Representative II to join our Customer Service team hybrid or remote in Southern California. You will support accounts across mid to large group markets, coordinating service delivery, renewals, and client communications.

Ideal candidates have a bachelor’s degree, 5+ years in employee benefits account management, and proficiency in Microsoft Office. CA Life Agent license or ability to obtain one is required.

Qualifications

• Bachelor’s degree preferred.
• 5+ years of relevant experience in employee benefits/account management.
• Must hold a valid CA Life Agent license or be able to obtain one.
• Proficient in Microsoft Office; knowledge of project-management and database software preferred.

Responsibilities

• Coordinate day‑to‑day service for employee benefits clients, maintaining relationships and supporting retention.
• Manage client deliverables from strategic planning, stewardship reports, renewal and marketing processes, open enrollment, and special projects.
• Handle claims and coverage issue resolution for employees, elevating matters from the Hub International MyBenefitsChampion call center when necessary.
• Assist with client billing, eligibility audits, and occasionally conduct audits independently.
• Advise clients on compliance matters and develop open enrollment presentations in Microsoft PowerPoint.
• Conduct benefits webinars and record Brainshark presentations for employees and HR managers.
• Create employee benefit booklets with the C&D Team using Microsoft Publisher.
• Prepare open enrollment (OE) packets, including SBCs and disclosure notices.
• Collaborate with Marketing on distribution of MyBenefitsChampion communication materials and report utilization trends to clients.
• Manage new carrier, plan or vendor implementation, including benefits administration system build‑out and project management.
• Perform contract reviews and prepare SPD Wraps, Cafeteria and POP Plan documents, master group files, client contact sheets, and carrier files.
• Support the Account Executive in strategy and execution efforts.

Skills

Account management

Customer service

Communication

PowerPoint

Brainshark

Publisher

Microsoft Office

Bilingual EN/ES

Education

Bachelor's degree preferred

Tools

Publisher

Office Suite

CRM software

Job description

Overview

Employee Benefits Account Representative II – Hybrid or Remote in Southern CA. This role is a key member of HUB’s Customer Service team, providing critical support in account management, claims management, and underwriting services for mid to large group markets. The representative collaborates with Producers and the Account Team to manage a book of business, maintain client relationships, support retention, and ensure strong carrier relationships.

Job Responsibilities

• Coordinate day‑to‑day service for employee benefits clients, maintaining relationships and supporting retention.
• Manage client deliverables from strategic planning, stewardship reports, renewal and marketing processes, open enrollment, and special projects.
• Handle claims and coverage issue resolution for employees, elevating matters from the Hub International MyBenefitsChampion call center when necessary.
• Assist with client billing, eligibility audits, and occasionally conduct audits independently.
• Advise clients on compliance matters and develop open enrollment presentations in Microsoft PowerPoint.
• Conduct benefits webinars and record Brainshark presentations for employees and HR managers.
• Create employee benefit booklets with the C&D Team using Microsoft Publisher.
• Prepare open enrollment (OE) packets, including SBCs and disclosure notices.
• Collaborate with Marketing on distribution of MyBenefitsChampion communication materials and report utilization trends to clients.
• Manage new carrier, plan or vendor implementation, including benefits administration system build‑out and project management.
• Perform contract reviews and prepare SPD Wraps, Cafeteria and POP Plan documents, master group files, client contact sheets, and carrier files.
• Support the Account Executive in strategy and execution efforts.

Benefits

HUB International offers a comprehensive benefits package that includes health, dental, vision, life, disability insurance, FSA, HSA, and 401(k) accounts, paid time‑off, and eligible bonuses and commissions for full‑time positions (30+ hours). The expected salary range is $64,480.00 to $85,000.00, adjusted for skills, experience, education, licensing, location, and business complexity.

Qualifications

• Bachelor’s degree preferred.
• At least 5+ years of relevant experience as an Account Manager, Account Representative, or Benefits Analyst in the employee benefits arena (equivalent education and experience acceptable).
• Must hold a valid CA Life Agent license or be able to obtain one.
• Proficient in Microsoft Office (Excel, Word, PowerPoint). Knowledge of project‑management and database software preferred.
• Strong written and verbal communication skills; able to write routine reports and deliver presentations to groups.
• Ability to read and interpret documents such as safety rules, operating instructions, and procedure manuals.
• Bilingual in English and Spanish is a plus.
• Teamwork support, initiative, quality management, and project‑management abilities are essential.

Requirements

• Required Experience: 5–7 years of relevant experience.
• Required Travel: Up to 25%.
• Required Education: Bachelor’s degree (4‑year degree).

EEO & Accessibility

HUB International Limited is an equal opportunity and affirmative action employer that does not discriminate on the basis of race, ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or veteran’s status. The EEO is the Law poster and its supplement are available here: http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm. E‑Verify is employed. For accessibility assistance, contact US Recruiting Team toll‑free at (844) 300‑9193 or [e-mail].