Employee Benefits Claims & Client Liaison

StanCorp Financial Group, Inc; Georgia; Hybrid; USD 66,000 - 96,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) plan with company matching

Annual incentive bonus

Generous PTO and holidays

Job summary

The Standard is seeking a dedicated claims liaison to support employers and employees with group life, disability, and leave inquiries. You will manage claim processes, coordinate death claims, and assist employees with filing claims while ensuring premium administration and contract interpretation.

You’ll collaborate with HR and Benefits to resolve service issues and provide claims reporting and EOIs tracking to support business retention.

Qualifications

• Bachelor’s degree in business or related field or equivalent experience.
• 3+ years of experience in leave management, STD/LTD, and employer/life insurance.
• Experience managing claims processes and resolving complex inquiries.
• Experience in Oracle or other Benefits Administration programs.
• Proficiency in Microsoft Excel.

Responsibilities

• Serve as the primary contact for policyholders, employers, and employees on claims and coverage inquiries.
• Administer life, disability, and leave claims, including parental leave and death claims.
• Resolve escalations related to claims, billing, and contract interpretation.
• Provide reporting on claims status and Evidence of Insurability.

Skills

Leave management

STD/LTD/Life claims

Claim processes

Oracle/Benefits Admin

Excel

Customer service

Communication

Education

Bachelor’s degree in business or related field

Tools

Oracle

Job description

The Standard is seeking a dedicated claims liaison to support employers and employees with group life, disability, and leave inquiries. You will manage claim processes, coordinate death claims, and assist employees with filing claims while ensuring premium administration and contract interpretation.

You’ll collaborate with HR and Benefits to resolve service issues and provide claims reporting and EOIs tracking to support business retention.