Employee Benefits Client & Claims Manager

Socket.dev; Georgia; On-site; USD 66,000 - 96,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

401(k) with company match

Paid holidays and PTO

Job summary

The Standard is seeking a dedicated Benefits Claims Specialist to serve as the primary liaison between policyholders, employers, and employees on life, disability, and leave-related inquiries. You will manage claim processes, coordinate death claims, and assist with filing, ensuring accurate premium administration and contract interpretation.

Working in partnership with HR and Benefits teams across locations, you will provide reporting on claim activity, support Evidence of Insurability

Qualifications

• Bachelor’s degree in business or related field or equivalent combination of education and experience.
• 3+ years of experience in leave management, STD, LTD, and life insurance.
• Experience using Oracle Benefits Administration or similar systems; proficient in Excel.

Responsibilities

• Serve as the primary contact for policyholders, employers, and employees on claims and coverage inquiries.
• Administer life, disability, and leave claims, including paid parental leave and death claims.
• Resolve escalations related to claims, billing, and contract interpretation.
• Partner with HR and Benefits teams across multiple locations.
• Provide reporting on claims status and Evidence of Insurability.

Skills

Customer service

Empathy

Verbal communication

Multi-stakeholder management

Problem solving

Education

Bachelor’s degree in business or related field

Tools

Oracle Benefits Administration

Microsoft Excel

Job description

The Standard is seeking a dedicated Benefits Claims Specialist to serve as the primary liaison between policyholders, employers, and employees on life, disability, and leave-related inquiries. You will manage claim processes, coordinate death claims, and assist with filing, ensuring accurate premium administration and contract interpretation.

Working in partnership with HR and Benefits teams across locations, you will provide reporting on claim activity, support Evidence of Insurability