Employee Benefits Client & Claims Manager

Standard Insurance; Atlanta (GA); On-site; USD 66,000 - 96,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) with company matching

Annual incentive bonus

Paid time off + holidays

Volunteer hours

Job summary

The Standard is seeking a dedicated claims liaison to support policyholders, employers, and employees on life, disability, and leave-related inquiries. You will independently manage claim processes, coordinate death claims, and assist employees with filing claims while ensuring accurate premium administration and contract interpretation.

You will work with HR and Benefits teams to resolve service issues, generate claims reporting, support Evidence of Insurability tracking, and drive process

Qualifications

• Education: Bachelor's degree in business or related field, or equivalent combination of education and experience
• Experience: 3+ years of experience in leave management, STD, LTD, and life insurance (employer, broker, or carrier)
• Experience managing claims processes and resolving complex customer inquiries

Responsibilities

• Serve as the primary contact for policyholders, employers, and employees on claims and coverage inquiries
• Administer life, disability, and leave claims, including coordination of paid parental leave and death claims
• Resolve escalations related to claims, billing, and contract interpretation
• Partner with HR and Benefits teams across multiple locations
• Provide reporting on claims status, outstanding items, and Evidence of Insurability

Skills

Leave management

STD/LTD experience

Life insurance knowledge

Claims processing

Customer service

Microsoft Excel

Communication

Education

Bachelor's degree in business or related field

Tools

Oracle

Job description

The Standard is seeking a dedicated claims liaison to support policyholders, employers, and employees on life, disability, and leave-related inquiries. You will independently manage claim processes, coordinate death claims, and assist employees with filing claims while ensuring accurate premium administration and contract interpretation.

You will work with HR and Benefits teams to resolve service issues, generate claims reporting, support Evidence of Insurability tracking, and drive process