Bilingual Onsite Claims & Benefits Specialist (Miami)

The Standard; Miami (FL); On-site; USD 66,000 - 96,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) with company matching

Paid time off + holidays

Parental leave

Volunteer hours

Job summary

The Standard is seeking a Claims Liaison responsible for supporting policyholders, employers, and employees with group life, disability, and leave-related inquiries. You will manage claim processes, coordinate death claims, and assist with filing claims while ensuring accurate premium administration and contract interpretation.

This role requires working onsite in Miami, FL, five days per week and collaborating with HR, Benefits, and Payroll teams to resolve customer service issues and support

Qualifications

• Bachelor’s degree in business or related field or equivalent experience.
• 3+ years experience in FMLA, STD, LTD, and life insurance (employer/broker/carrier).
• Bilingual in Spanish and English.
• Experience managing claims processes and resolving complex inquiries.
• Strong knowledge of benefit contract interpretation and premium administration.
• Capability to manage multiple stakeholders and cross-functional teams.

Responsibilities

• Serve as the primary contact for policyholders, employers, and employees on claims and coverage inquiries.
• Administer life, disability, and leave claims, including death-claims coordination.
• Resolve escalations related to claims, billing, and contract interpretation.
• Partner with HR, Benefits, and Payroll teams across locations.
• Provide reporting on claims status and Evidence of Insurability.

Skills

Bilingual Spanish/English

Claims process management

Strong verbal communication

Microsoft Excel

Cross-functional coordination

Group life and disability experience

Education

Bachelor’s degree in business or related field

Tools

Microsoft Excel

Job description

The Standard is seeking a Claims Liaison responsible for supporting policyholders, employers, and employees with group life, disability, and leave-related inquiries. You will manage claim processes, coordinate death claims, and assist with filing claims while ensuring accurate premium administration and contract interpretation.

This role requires working onsite in Miami, FL, five days per week and collaborating with HR, Benefits, and Payroll teams to resolve customer service issues and support