Employee Benefits Account Manager - Remote

Insurance Office of America; Tampa (FL); Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive salaries and bonus潜

Company-paid health insurance

Paid holidays, vacations, and sicktime

401K with employer match

Professional growth and career

Respectful culture and work/familylife

Community service commitment

Supportive teammates and rewarding env

Job summary

Insurance Office of America is seeking an Account Manager – Employee Benefits to oversee service delivery and client relationships within IOA Benefits. You will lead the account team, coordinate renewals, data management, and ensure high service levels under producer direction.

The ideal candidate has 5+ years in the employee benefits space, active licensing, and strong communication, organization, and leadership skills to grow our book of business while upholding IOA core values.

Qualifications

• 5+ years of industry experience.
• Active licensing is required.
• Exceptional customer service and communication skills.
• Strong organizational, delegation, and decision-making skills.
• High accuracy in handling large work volumes.
• Proficiency in MS Office (Outlook, Word, Excel).
• High School Diploma (or equivalent).

Responsibilities

• Client management: Manage an assigned book of business, ensuring performance requirements are met and no liability occurs.
• Client service: Deliver outstanding service, anticipate client needs, maintain professional communication, and respond quickly to requests.
• Team leadership: Lead the account team with a strong work ethic, positive attitude, and willingness to assist others.
• Daily activities: Direct daily activities of Account Coordinator(s), assign tasks, communicate expectations, monitor execution, and recommend corrective actions.
• Business growth: Identify and act on sales opportunities to grow IOA business.
• New business setup: Manage new business setup, including data gathering, client file creation, communication, and related tasks.
• Renewal process: Manage renewals by verifying client data, updating files, liaising with clients and carriers, obtaining rates, ensuring internal services usage, and conducting meetings.
• Client relationships: Build and improve client relationships, seek feedback, and implement improvements.

Skills

Customer service

Communication

Leadership

Organizational skills

Education

High School Diploma

Tools

MS Office

Job description

Insurance Office of America is seeking an Account Manager – Employee Benefits to oversee service delivery and client relationships within IOA Benefits. You will lead the account team, coordinate renewals, data management, and ensure high service levels under producer direction.

The ideal candidate has 5+ years in the employee benefits space, active licensing, and strong communication, organization, and leadership skills to grow our book of business while upholding IOA core values.