Senior Employee Benefits Account Manager — Remote

Insurance Office of America; Mansfield (TX); Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

Company-paid health insurance

401K with employer match

Paid holidays, vacations, and sicktime

Professional growth opportunities

Job summary

Insurance Office of America is seeking an Account Manager – Employee Benefits to oversee client service, team leadership, and renewals for a book of business. The role emphasizes proactive service, data accuracy, and collaboration with Producers and coordinators in a remote-friendly setup.

The ideal candidate will bring 5+ years in the industry, active licenses, and strong MS Office skills, with a commitment to IOA's core values and service standards.

Qualifications

• 5+ years of industry experience.
• Active licensing is required.
• Exceptional customer service and communication skills.
• Strong organizational, delegation, and decision-making skills.
• High accuracy in handling large volumes of work.
• Proficiency with MS Office (Outlook, Word, Excel).
• High School Diploma or equivalent.

Responsibilities

• Manage an assigned book of business and ensure performance requirements are met.
• Deliver outstanding service, anticipate client needs, communicate professionally and respond quickly.
• Lead the account team with a strong work ethic and willingness to assist others.
• Direct daily activities of Account Coordinators, assign tasks, communicate expectations.
• Identify and act on sales opportunities to grow IOA business.
• Oversee new business setup, data gathering, file creation, and notifications.
• Manage renewals by data verification, liaising with clients and carriers, and audits.
• Build and improve client relationships and seek feedback.
• Advocate for clients and carriers to ensure mutually beneficial outcomes.
• Identify and implement value-added solutions for clients.
• Support team training and development, promote a positive work environment.
• Maintain transparent communication with Producers and team members.

Skills

Industry experience

Active licensing

Customer service

Organizational skills

Accuracy

MS Office

High School Diploma

Education

High School Diploma (or equivalent)

Tools

MS Office (Outlook, Word, Excel)

Job description

Insurance Office of America is seeking an Account Manager – Employee Benefits to oversee client service, team leadership, and renewals for a book of business. The role emphasizes proactive service, data accuracy, and collaboration with Producers and coordinators in a remote-friendly setup.

The ideal candidate will bring 5+ years in the industry, active licenses, and strong MS Office skills, with a commitment to IOA's core values and service standards.