Empathy-Driven Support & Sales Specialist (Remote)

Energy Innovation Corp; Jonesboro (AR); Remote; USD 60,000 - 85,000; Full time

Benefits offered by this job

Premium healthcare

Home-office allowance

Job summary

Social Innovation Lab in Jonesboro, AR is seeking a Customer Support Specialist to own the customer side of our empathy-led strategy. The role pays $60,000–$85,000 annually and is full-time for an on-site or distributed team.

A strong Zendesk background and a portfolio of sales marketing work are preferred, with emphasis on ownership and follow-through. This position emphasizes competitive awareness, storytelling for the sales floor, and driving adoption of Empathy across the AR team.

Qualifications

• An AR work history, or strong reasons you'll thrive here anyway.
• A portfolio or work samples that demonstrate your sales marketing expertise.
• Demonstrated Zendesk expertise in a fast-moving sales marketing environment.
• Reliable, accountable, and committed to following through.
• Customer-focused outlook with strong interpersonal skills.

Responsibilities

• Keep a finger on competitor pricing across AR.
• Push Empathy adoption so the AR team stops flying blind.
• Sniff out the Zendesk gap that's leaking deals at handoff.
• Test messaging variations and iterate based on performance data.
• Translate Empathy dashboards into stories the sales floor actually uses.
• Brief the Customer Support Specialist team on what's working in this week's market.
• Sell the team-oriented roadmap, not just today's feature set.

Skills

Zendesk expertise

Customer-focused

Interpersonal skills

Sales marketing experience

Portfolio / samples

Job description

Social Innovation Lab in Jonesboro, AR is seeking a Customer Support Specialist to own the customer side of our empathy-led strategy. The role pays $60,000–$85,000 annually and is full-time for an on-site or distributed team.

A strong Zendesk background and a portfolio of sales marketing work are preferred, with emphasis on ownership and follow-through. This position emphasizes competitive awareness, storytelling for the sales floor, and driving adoption of Empathy across the AR team.