Empathy-Driven Collections Specialist (Paid Training)

AllianceOne Incorporated; Maumee (OH); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Paid training

Performance-based career path

Job summary

AllianceOne Incorporated in Maumee, OH seeks a motivated Collections Specialist for paid training with no prior collections experience required. You will learn the fundamentals of debt collections while delivering empathetic customer service and achieving performance targets.

You’ll work with a supportive team, receive coaching, and progress through a performance-based career path as you develop skills in payment negotiations, documentation, and compliance.

Qualifications

• Strong listening skills and the ability to make people feel heard.
• Patience and composure during emotionally difficult conversations.
• Confidence asking questions, discussing payments, and guiding customers toward action.
• A solution-focused approach that balances empathy with results.
• Comfort working toward quotas and measurable goals.
• Willingness to learn, accept coaching, and apply feedback.
• Basic computer skills and attention to detail.

Responsibilities

• Lead with empathy: Listen to customers, acknowledge their concerns, and treat them with dignity and respect.
• Help customers move from frustration toward practical solutions for past-due accounts.
• Explain available payment options and guide conversations toward clear next steps.
• Balance compassionate service with accountability for collections quotas and performance goals.
• Document conversations accurately and follow company policies and procedures.

Skills

Active listening

Empathy

Patience under pressure

Communication

Problem solving

Goal oriented

Willingness to learn

Tools

Basic computer skills

Job description

AllianceOne Incorporated in Maumee, OH seeks a motivated Collections Specialist for paid training with no prior collections experience required. You will learn the fundamentals of debt collections while delivering empathetic customer service and achieving performance targets.

You’ll work with a supportive team, receive coaching, and progress through a performance-based career path as you develop skills in payment negotiations, documentation, and compliance.