Collections Specialist - Paid Training - No Collections Experience Required

teleperformance; Maumee (OH); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Paid training

Performance-based career path

Support and coaching

Job stability with a global leader

Job summary

AllianceOne, a Teleperformance subsidiary, is seeking a Collections Specialist. You will join a team focused on compassionate debt recovery, guiding customers through payment options and next steps while meeting quotas. Prior experience isn’t required as paid training kicks off your path to success.

Role emphasizes listening, patience, and the ability to stay calm during difficult conversations. Located in Maumee, OH, with opportunities to grow within a global customer service leader.

Qualifications

• Strong listening skills and the ability to make people feel heard.
• Patience and composure during emotionally difficult conversations.
• Confidence asking questions, discussing payments, and guiding customers toward action.
• A solution-focused approach that balances empathy with results.

Responsibilities

• Lead with empathy: Listen to customers, acknowledge their concerns, and treat them with dignity and respect.
• Help customers move from frustration toward practical solutions for past-due accounts.
• Explain available payment options and guide conversations toward clear next steps.
• Balance compassionate service with accountability for collections quotas and performance goals.
• Document conversations accurately and follow company policies and procedures.

Skills

Active listening

Empathy

Patience

Questioning

Detail oriented

Coaching willingness

Basic computer skills

Job description

Now is a great time to join AllianceOne! As a subsidiary of Teleperformance, AllianceOne provides employees the opportunity to be part of a global leader in contact center management, with the benefit of capitalizing on the global presence the company has built throughout the years. Teleperformance creates more value by providing a better customer experience.

Job Description

Collections Specialist - Paid Training | No Collections Experience Required

Location: 1684 Woodlands Drive, Maumee, OH 43537

Lead with empathy. Find solutions. Build your career.

Are you someone who listens, stays calm, and helps people work through difficult situations? Bring those strengths to Alliance One, and build your career with paid training and a performance-based career path.

Alliance One is a leader in customer service and first- and third-party collections, helping clients retain customers while recovering outstanding debts. Join an established organization that offers stability, support, and opportunities to grow as you develop your skills and deliver results.

No collections experience is required. If you've worked in customer service, retention, cell phone sales or service, cable and internet support, or banking, your experience could translate into success here.

What you'll do

• Lead with empathy: Listen to customers, acknowledge their concerns, and treat them with dignity and respect.
• Help customers move from frustration toward practical solutions for past-due accounts.
• Explain available payment options and guide conversations toward clear next steps.
• Balance compassionate service with accountability for collections quotas and performance goals.
• Document conversations accurately and follow company policies and procedures.

What you'll bring

• Strong listening skills and the ability to make people feel heard.
• Patience and composure during emotionally difficult conversations.
• Confidence asking questions, discussing payments, and guiding customers toward action.
• A solution-focused approach that balances empathy with results.
• Comfort working toward quotas and measurable goals.
• Willingness to learn, accept coaching, and apply feedback.
• Basic computer skills and attention to detail.

Build your future with Alliance One

• Paid training: Get paid while learning the skills needed for the role.
• A performance-based career path : Build toward advancement through demonstrated skills and results.
• Support to succeed: Develop your confidence through training, coaching, and feedback.
• An established organization: Grow your career with a leader serving clients across customer service and collections.

#ZRPSG

AllianceOne is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. AllianceOne is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation please email us at [e-mail] .

Questions?

Please review our privacy notice available at the following www.allianceoneinc.com/careers

For additional information on AllianceOne visit our website at www.allianceoneinc.com