Collections Specialist - Paid Training & Growth Path

AllianceOne; Maumee (OH); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Paid training

Performance-based career path

Support to succeed

Established organization

Job summary

AllianceOne, a Teleperformance subsidiary, is hiring for a Collections Specialist in Maumee, OH. No prior collections experience is required as paid training is provided, with a clear path to advancement based on performance.

The role blends empathetic service with meeting collections quotas, and offers opportunities to grow within an established customer-service organization. Responsibilities include listening to customers, guiding discussions toward feasible payment arrangements, and

Qualifications

• No collections experience required.
• Experience in customer service helps.
• Ability to learn paid training and meet quotas.

Responsibilities

• Listen to customers and acknowledge concerns with empathy.
• Guide conversations toward practical payment solutions for past-due accounts.
• Explain payment options and next steps clearly.
• Balance compassionate service with meeting collections quotas and goals.
• Document conversations accurately and follow policies.

Skills

Active listening

Empathy

Communication skills

Problem solving

Attention to detail

Education

High school diploma or equivalent

Tools

CRM software

Job description

AllianceOne, a Teleperformance subsidiary, is hiring for a Collections Specialist in Maumee, OH. No prior collections experience is required as paid training is provided, with a clear path to advancement based on performance.

The role blends empathetic service with meeting collections quotas, and offers opportunities to grow within an established customer-service organization. Responsibilities include listening to customers, guiding discussions toward feasible payment arrangements, and