Retirement Benefits Customer Support Specialist

Conduent; Chesapeake (VA); On-site; USD 32,000 - 40,000; Full time

Benefits offered by this job

Full-time

Paid training

Health benefits

PTO

Weekends off

Job summary

Conduent is seeking a Retirement Benefits Customer Support Specialist to guide individuals through retirement processes, explain benefits, and handle documentation with precision. The role emphasizes empathy, clear communication, and timely case resolution as part of the Retirement Administration Team.

The position is full-time, with paid training and health benefits starting day 1. Weekend-free schedule and potential overtime support a stable work-life balance for dedicated associates.

Qualifications

• Previous customer service and/or call center experience required.
• Empathy and emotional intelligence when engaging with others.
• Strong verbal and written communication skills.

Responsibilities

• Assist participants with retirement and pension benefit questions.
• Explain benefit information, required documentation, and next steps.
• Manage and process retirement cases accurately and within established timelines.
• Review retirement documentation for completeness and accuracy.
• Respond to participant inquiries through phone calls, team chats, and emails.

Skills

Customer service

Call center experience

Empathy

Microsoft Office

Education

High school diploma or GED

Tools

MS Office

Job description

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Retirement Benefits Customer Support Specialist

Pay: $17.50 – Please note this pay rate may be below your state’s minimum wage. Please take this into consideration when applying.

Monday – Friday | 8:30 AM – 5:00 PM EST

No weekends required!

Some Overtime May Be Required Based On Business Needs.

About the Retirement Benefits Customer Support Specialist Role:

As a valued member of the Retirement Administration Team, you are the trusted guide for individuals navigating the complexities of retirement. From explaining benefits to assisting with paperwork, you ensure that every retiree feels confident and supported as they transition into this new chapter of their lives.

Precision is your middle name. You meticulously manage and process retirement cases, ensuring that every detail is accurate and every deadline is met. Your attention to detail guarantees that retirees receive their benefits smoothly and on time.

You communicate with empathy and clarity, providing compassionate guidance that helps retirees feel supported, informed, and understood.

Key duties

• Assist participants with retirement and pension benefit questions
• Explain benefit information, required documentation, and next steps
• Manage and process retirement cases accurately and within established timelines
• Review retirement documentation for completeness and accuracy
• Respond to participant inquiries through phone calls, team chats, and emails
• Navigate multiple systems while maintaining accurate case information
• Follow established procedures and meet required deadlines
• Collaborate with team members to support timely and accurate case resolution

Requirements:

• Previous customer service and/or call center experience
• Experience supporting employee benefits or working in pension benefits
• Preferred: Background in health and welfare benefits or similar support roles
• Empathy and emotional intelligence when engaging with others
• Keyboarding and Microsoft Office proficiency
• Strong verbal and written communication skills
• The ability to multi-task, stay organized, and solve problems efficiently
• A professional demeanor with the ability to maintain focus in emotionally charged situations
• A high school diploma or GED
• Successful completion of a background check and drug test is required for this position, which includes education and previous employment verification (you may be asked to provide proof of each).
• Due to varying state and local minimum wage laws, we are currently only able to hire candidates residing in states where our compensation structure complies with applicable wage regulations. As a result, we may be unable to consider applicants from certain states or municipalities at this time.
• We are currently NOT hiring in the following geographies, including but not limited to: States: AK, AZ, CA, CT, CO, HI, IL, MA, MD, ME, MO, MT, NE, NJ, NY, RI, OR, VT, WA. Metro Areas: Minneapolis - MN, Washington, DC, Denver - CO, Boulder - CO, Edgewater - CO, Flagstaff - AZ.

What You Get

• Full-time employment
• Paid training
• Health benefits for you and your family, including medical, dental, and vision, starting on day 1
• Paid time off (PTO)
• Weekends off

Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $31,920 - $39,900.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to [e-mail]. You may also click here to access Conduent's ADAAA Accommodation Policy.