Healthcare AR Billing Specialist – Patient‑Centric & Generous PTO

CHC Solutions, Inc.; Pittsburgh (Allegheny County); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Competitive salary

Generous paid time off

Health, dental and vision insurance

Life, AD&D and long-term disability

Job summary

CHC Solutions, Inc. is seeking an AR Customer Service Specialist in Pittsburgh, PA to handle patient billing inquiries, explain charges and insurance payments, and manage payment plans.

The role requires professional communication, accuracy, and empathy when discussing financial matters. The ideal candidate will have at least 1 year in medical billing or patient accounts, strong organizational skills, and experience with EHR systems.

Qualifications

• High school diploma or equivalent required; associate degree in related field preferred.
• At least 1 year of experience in medical billing, patient accounts or health care customer service.
• Excellent communication and customer service skills with a patient-first mindset.
• Professional and empathetic when discussing financial matters.
• Highly organized with strong attention to detail.
• Experience with medical billing or electronic health record systems preferred.

Responsibilities

• Answer high volumes of patient calls regarding billing, balances and payment options.
• Clearly explain charges, insurance payments, and EOBs to patients.
• Set up and manage payment plans based on company guidelines and patient needs.
• Track and flag daily denials for follow-up by AR specialists.
• Review high-balance accounts to assess payment risk and determine next steps.
• Work with AR staff and insurance representatives to resolve billing issues.
• Accurately document all patient interactions and account updates.
• Stay current on payer guidelines, denial trends and billing changes.
• Deliver excellent customer service while ensuring timely financial resolution.

Skills

Communication

Customer service

Patient-first mindset

Attention to detail

Organizational skills

Medical billing

EHR systems

Education

High school diploma or equivalent

Associate degree preferred

Tools

Electronic Health Records (EHR)

Job description

CHC Solutions, Inc. is seeking an AR Customer Service Specialist in Pittsburgh, PA to handle patient billing inquiries, explain charges and insurance payments, and manage payment plans.

The role requires professional communication, accuracy, and empathy when discussing financial matters. The ideal candidate will have at least 1 year in medical billing or patient accounts, strong organizational skills, and experience with EHR systems.