Empathetic Patient Care Call Center Agent

Concord Hospital; Concord (NH); Presencial; USD 21.000 - 28.000; Jornada completa

Descripción de la vacante

Concord Hospital is seeking a Call Center Agent to be the first point of contact for patients and families. Under supervision, you will handle scheduling, insurance data updates, and medication refills, delivering timely, empathetic service.

This role requires attention to detail, strong communication, and the ability to work in a fast-paced environment. A high school diploma or GED is required; familiarity with medical terminology is a plus.

Formación

• High School diploma or GED required.
• Customer service experience preferred.
• Familiarity with medical terminology is a plus.

Responsabilidades

• Answer incoming calls and triage appropriately.
• Schedule appointments in the electronic medical record.
• Maintain call metrics targets (11.7 calls per hour, 5% or below daily abandonment).
• Schedules, confirms or reschedules patient appointments and promotes Patient Portal enrollment.
• Welcomes and coordinates intake of patient information and creates/maintains medical records.
• Obtains and verifies insurance and demographic information; reconciles work lists.
• Facilitates patient care between primary, specialty, and ancillary services.
• Supports a culture of yes in a patient-centered medical home.
• Works independently and with a team on projects and events.
• Performs other duties as assigned.

Conocimientos

Excellent communication skills

Problem solving

Attention to detail

Self-directed work

High call volume handling

Computer skills

Familiarity with medical terminology

Educación

High School diploma or GED

Descripción del empleo

Concord Hospital is seeking a Call Center Agent to be the first point of contact for patients and families. Under supervision, you will handle scheduling, insurance data updates, and medication refills, delivering timely, empathetic service.

This role requires attention to detail, strong communication, and the ability to work in a fast-paced environment. A high school diploma or GED is required; familiarity with medical terminology is a plus.