Patient Care Call Center Specialist

10 Concord Hospital Inc.; Concord (NH); In loco; USD 22.000 - 30.000; Tempo pieno

Descrizione del lavoro

Concord Hospital is seeking a Call Center Agent to serve as the primary access point for patients and families, handling scheduling, insurance updates, and medication refills with empathy and efficiency. The role requires strong communication, accuracy, and the ability to manage high call volumes in a clinical setting.

Responsibilities include triaging calls, updating the EMR, promoting Patient Portal enrollment, and coordinating information across care teams to support a patient-centered

Competenze

• High school diploma or GED required.
• Customer service ability to interact with the public, staff and patients preferred.
• Excellent communication skills.
• Ability to problem solve.
• Strong computer and keyboard skills.
• Ability to thrive in a self-directed work environment.
• Ability to handle a high call volume while maintaining professionalism.
• Familiarity with medical terminology is a plus.

Mansioni

• Answer incoming calls and triage appropriately.
• Schedule appointment in the electronic medical record.
• Contributes to individual and team goals by maintaining: 11.7 calls per hour, 5% or below daily abandonment rate and answering calls on average in 2 minutes or less.
• Schedules, confirms or reschedules patient appointments.
• Promotes Patient Portal enrollment.
• Welcomes and coordinates intake of patient information for new and existing patients, and creates and maintains medical records.
• Obtains and verifies insurance and demographic information.
• Reconciles work lists and reports.
• Facilitates patient care between primary, specialty, and ancillary services.
• Supports a culture of “yes” in support of a patient centered medical home.
• Works independently and within a team on special, nonrecurring and ongoing projects.
• Coordinates multiple aspects of projects, events, and other complex activities.
• Performs other duties as assigned.

Conoscenze

Communication

Problem solving

Attention to detail

Self-directed work

High call volume

Typing speed

Formazione

High School diploma or GED

Strumenti

Electronic Medical Records (EMR)

Descrizione del lavoro

Concord Hospital is seeking a Call Center Agent to serve as the primary access point for patients and families, handling scheduling, insurance updates, and medication refills with empathy and efficiency. The role requires strong communication, accuracy, and the ability to manage high call volumes in a clinical setting.

Responsibilities include triaging calls, updating the EMR, promoting Patient Portal enrollment, and coordinating information across care teams to support a patient-centered