Empathetic Front Desk Specialist – Behavioral Health

Central Wyoming Counseling Center; Casper (WY); On-site; USD 32,000 - 45,000; Full time

Job summary

Central Wyoming Counseling Center seeks a Client Service Representative to be the first point of contact for clients, greet visitors, and support front-desk operations. The role requires strong organizational skills and a caring demeanor to ensure a welcoming environment.

The CSR will coordinate administrative tasks, manage phone calls, and help with document handling and client communication, contributing to smooth daily operations.

Qualifications

• Experience with Electronic Medical Record (EMR) platforms.
• Demonstrated ICD-10 proficiency and behavioral health coding knowledge is preferred.
• A professional certificate in behavioral health coding (e.g., CPC) is preferred.

Responsibilities

• Provide administrative support across the organization.
• Coordinate front-desk activities and greet clients.
• Distribute correspondence and redirect phone calls.

Skills

EMR platforms experience

Compassionate

Empathetic

Caring

Enjoy helping others

Education

High school Diploma or GED

CPC certification in behavioral health coding (preferred)

Tools

EMR systems

Job description

Central Wyoming Counseling Center seeks a Client Service Representative to be the first point of contact for clients, greet visitors, and support front-desk operations. The role requires strong organizational skills and a caring demeanor to ensure a welcoming environment.

The CSR will coordinate administrative tasks, manage phone calls, and help with document handling and client communication, contributing to smooth daily operations.