Client Service Representative

Central Wyoming Counseling Center; Casper (WY); On-site; USD 32,000 - 45,000; Full time

Job summary

Central Wyoming Counseling Center seeks a Client Service Representative to be the first point of contact for clients, greet visitors, and support front-desk operations. The role requires strong organizational skills and a caring demeanor to ensure a welcoming environment.

The CSR will coordinate administrative tasks, manage phone calls, and help with document handling and client communication, contributing to smooth daily operations.

Qualifications

• Experience with Electronic Medical Record (EMR) platforms.
• Demonstrated ICD-10 proficiency and behavioral health coding knowledge is preferred.
• A professional certificate in behavioral health coding (e.g., CPC) is preferred.

Responsibilities

• Provide administrative support across the organization.
• Coordinate front-desk activities and greet clients.
• Distribute correspondence and redirect phone calls.

Skills

EMR platforms experience

Compassionate

Empathetic

Caring

Enjoy helping others

Education

High school Diploma or GED

CPC certification in behavioral health coding (preferred)

Tools

EMR systems

Job description

Are you looking for a fulfilling and rewarding career? Central Wyoming Counseling Center is looking for a Client Service Representative! We are looking for individuals who:

• Have experience with EMR (Electronic Medical Record) platforms


• Have experience with CPC (coding), ICD-10 and Behavioral health CPT codes (Preferred)


• Have a Professional Certificate (i.e. AAPC) in behavioral health coding (Preferred)


• Are Compassionate


• Enjoy Helping Others


• Are Empathetic


• Are Caring

ROLE:

The Client Service Representative (CSR) is the first point of contact for our clients. You will welcome guests and greet people who visit Central Wyoming Counseling Center (CWCC).

Work Hours:

8:00 AM-5:00 PM Monday through Friday

QUALIFICATIONS:

Education: High school Diploma or GED required

Experience: Experience with Electronic Medical Record (EMR) software platforms Prefer CPC (coding); demonstrated ICD-10 proficiency; Experience with ICD-10 and behavioral health CPT codes, and healthcare reimbursement practices. Prefer professional certification (i.e. AAPC) in behavioral health coding

JOB SUMMARY:

The Client Service Representative is primarily responsible for offering administrative support across the organization. This position will coordinate front-desk activities, distribute correspondence, and re-direct phone calls.

If you meet the above qualifications, this is the role for you!