Customer Advisor

Foxtons; United States; Hybrid; USD 35,000 - 40,000; Full time

Benefits offered by this job

Hybrid working

ARLA qualification support

Wellbeing support

Pension scheme

Volunteer day

Job summary

Foxtons in Worcester is seeking a Customer Advisor to join a dynamic team delivering high-quality service to landlords and tenants. You will receive full training, work across tenancy processes, and gain hands-on experience while learning from industry experts.

This entry role supports a portfolio of residential properties, with hybrid working options after training, and opportunities to progress within Foxtons as you develop your career in property services.

Qualifications

• No prior experience required; full training provided.
• Customer-focused mindset and strong organisational skills.
• Willingness to learn property processes, systems and legislation.

Responsibilities

• Provide excellent customer service to tenants and landlords throughout the tenancy journey.
• Support day-to-day administration and coordination of property matters.
• Learn how to handle queries, resolve issues and keep customers informed.
• Assist with maintenance requests and liaise with contractors.
• Work closely with local offices and specialist teams.
• Build knowledge of property processes, systems and legislation.

Skills

Customer service

Administration

Communication

Organisation

Education

ARLA qualification

Job description

Customer Advisor

2026-08-21T00:00:00

Location: West Midlands, West Midlands, GB, B3 2QB

Application Deadline: 2026-10-10T14:04:56.7

About The Role

Are you looking to build a career centred around delivering exceptional customer service while developing new professional skills? Join Foxtons in Worcester as a Customer Advisor and become part of a team that's passionate about delivering exceptional service to landlords and tenants.

Whether you're a recent graduate or looking to take the next step in improving your customer service and administrative skills, we'll give you all the training, tools, and support you need to succeed. This is the perfect opportunity to build a career in property, even if you have no prior experience. You'll support a portfolio of residential properties, gaining hands-on experience while learning from industry experts.

From day one, you'll play a key role in ensuring everything runs smoothly for our customers. If you enjoy helping people, staying organised, and making sure everything runs smoothly, this is the perfect place to start your career.

What you'll be doing

• Providing excellent customer service to tenants and landlords throughout the tenancy journey
• Supporting with day-to-day administration and coordination of property matters
• Learning how to handle queries, resolve issues, and keep customers informed
• Assisting with maintenance requests and liaising with contractors
• Working closely with our local offices and specialist teams
• Building your knowledge of property processes, systems, and legislation

We offer

• Salary: £26,000 - £30,000 per annum, depending on experience
• Hybrid working: Flexibility to work from home once fully trained
• Training & Development: Full onboarding, structured training programme, and support to gain your ARLA qualification
• Career Progression: Regular reviews and clear progression opportunities
• Inclusive Culture: Equity, Diversity & Inclusion networks and Foxtons-funded social events
• Volunteering: One paid day per year to support a cause you care about
• Wellbeing Support: Enhanced sick pay, confidential support line, Mental Health First Aiders, coaching platform, and subsidised gym membership
• Team Events: Christmas Party, Summer Sports Day, and regular socials
• Family Support: Enhanced parental leave and family-friendly policies
• Pension Scheme: Contributory pension to support your future