Customer Support Specialist — Flexible Schedule

UKG; Neenah (WI); On-site; USD 42,000 - 56,000; Full time

Job summary

Neenah Foundry Company seeks a customer relations professional to address complaints, review agreements, and resolve product/service issues. You will handle requests, coordinate with departments, and document customer interactions to improve service quality.

The role emphasizes integrity, clear communication, and a customer-first mindset. Lead responsibilities include troubleshooting via phone, supporting quotations and billing, and ensuring timely resolutions while maintaining policy adherence

Qualifications

• 1+ years of Customer relations experience including but not limited to retail, telemarketing, or customer service.
• Must have high school diploma or GED equivalent.
• Experience with Outlook (Mail, OneDrive & Teams) and Microsoft Office preferred.

Responsibilities

• Aid in addressing customer complaints and resolving problems.
• Review purchase agreements for conformity to company terms and conditions.
• Resolve product or service problems by clarifying the customer's complaint; determining the cause; explaining the best solution; expediting correction; following up to ensure resolution.
• Professionally handle incoming requests from customers and ensure issues are resolved promptly and thoroughly.
• Communicate with other departments and management to resolve problems and expedite work.
• Gather customer information, fulfill customer needs, and document interactions through tracking.
• Provide quality service and support in quotations, billing, placing orders, logistics, and troubleshooting.
• Troubleshoot customer issues over the phone.
• Balance policy and customer benefit in decision making; act in best interest of both customer and company.
• Identify opportunities to drive process improvements impacting the customer experience.

Skills

Customer service

Problem solving

Communication

Integrity

Team orientation

Education

High school diploma or GED

Tools

Outlook

Microsoft Office

Job description

Neenah Foundry Company seeks a customer relations professional to address complaints, review agreements, and resolve product/service issues. You will handle requests, coordinate with departments, and document customer interactions to improve service quality.

The role emphasizes integrity, clear communication, and a customer-first mindset. Lead responsibilities include troubleshooting via phone, supporting quotations and billing, and ensuring timely resolutions while maintaining policy adherence