Remote Customer Support Coordinator (6-month)

QA Ltd; Kansas; On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

27 days Annual Leave

Private Medical Insurance

Pension Scheme

Wellbeing & Benefits

Job summary

QA Ltd is seeking a Customer Support Coordinator for a 6-month contract, home-based. You will support internal and external stakeholders and learners, handling queries, providing quotes, and coordinating with third-party suppliers to fulfill training needs.

You will be the first point of contact, delivering high-quality service while ensuring documentation and governance requirements are met. Prior experience in client-centric environments and proficiency with Microsoft Office is preferred.

Qualifications

• Experience using IT systems such as Client Relationship Management tools.
• Ability to work to defined deadlines with high accuracy.
• Proven track record delivering tasks or events on time.
• Experience in a client-centric environment servicing diverse offerings.
• Proficient in Word/Excel/Outlook (2010+).

Responsibilities

• Serve as first point of contact and deliver high-quality customer service.
• Provide quotes to customers and liaise with third-party suppliers.
• Support internal and external stakeholders and learners.
• Coordinate tasks to meet agreed KPIs/SLA and governance requirements.
• Plan workload and maintain relationships with client teams.
• Escalate risks when necessary to mitigate issues.

Skills

CRM systems

Deadlines

Task delivery

Client-centric service

Microsoft Office

Tools

Microsoft Office

Job description

QA Ltd is seeking a Customer Support Coordinator for a 6-month contract, home-based. You will support internal and external stakeholders and learners, handling queries, providing quotes, and coordinating with third-party suppliers to fulfill training needs.

You will be the first point of contact, delivering high-quality service while ensuring documentation and governance requirements are met. Prior experience in client-centric environments and proficiency with Microsoft Office is preferred.