Emissions Support & Customer Care Rep

Air Care Colorado; Baltimore, Northern (MD, KY); Hybride; USD 19 000 - 27 000; Plein temps

Avantages offerts par ce poste

Full benefits package

Résumé du poste

Envirotest, a proud subsidiary of Opus Inspection, is seeking a Customer Service Representative to assist motorists with emission test results and related processes in the United States. The role involves explaining test outcomes, guiding waiver/extension requests, reviewing forms for MVA compliance, and performing emissions tests as needed.

The position requires a high school diploma or equivalent, completion of a customer service/emissions testing training, and strong communication and

Qualifications

• High school diploma or equivalent is required.
• Certification training program for customer service/emissions testing is required.
• Friendly, professional communication skills are essential.
• Strong organizational skills and attention to detail are essential.
• Comfortable standing for long periods (up to 90% of the shift).
• Automotive knowledge and/or customer service experience is a plus.

Responsabilités

• Explain emissions testing results to motorists and help customers understand what to do when their vehicle fails its emission test.
• Guide motorists through waiver process and extension requests.
• Review motorists' waiver and extension forms to ensure they meet MVA standards, then granting or denying each according to state regulations.
• Perform emission tests when needed.
• Create a clean and professional environment to keep our station clean and welcoming.
• Other duties as assigned.

Connaissances

Communication

Organizational skills

Attention to detail

Formation

High school diploma or equivalent

Certification training program

Description du poste

Envirotest, a proud subsidiary of Opus Inspection, is seeking a Customer Service Representative to assist motorists with emission test results and related processes in the United States. The role involves explaining test outcomes, guiding waiver/extension requests, reviewing forms for MVA compliance, and performing emissions tests as needed.

The position requires a high school diploma or equivalent, completion of a customer service/emissions testing training, and strong communication and