Remote Emissions Support Specialist

Opus; United States; Remote; USD 21,000 - 25,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

Voluntary benefits

401k with company match

Job summary

Envirotest, a subsidiary of Opus Inspection, seeks a remote Customer Service Representative to help motorists understand their emission test results. This full-time, non-exempt role pays $16.50/hr and includes medical, dental, vision, disability, life insurance, voluntary benefits and 401k with company match.

Responsibilities include explaining results, guiding waiver requests, reviewing waiver/extension forms for state compliance, and assisting customers with emissions-related questions.

Qualifications

• High school diploma or equivalent required.
• Certification training program for customer service/emissions testing preferred.
• Friendly, professional communication skills required.
• Strong organizational skills and attention to detail required.
• Comfortable standing for long periods (up to 90% of the shift).
• Automotive knowledge and/or customer service experience is a plus.

Responsibilities

• Explain emissions testing results to motorists and help customers understand what to do when their vehicle fails its emission test.
• Guide motorists through waiver process and extension requests.
• Review motorists' waiver and extension forms to ensure they meet MVA standards, then granting or denying each according to state regulations.
• Perform emission tests when needed.
• Create a clean and professional environment to keep our station clean and welcoming.
• Other duties as assigned.

Skills

Communication skills

Attention to detail

Customer service

Professional demeanor

Stand for long periods

Automotive knowledge

Education

High school diploma or equivalent

Job description

Envirotest, a subsidiary of Opus Inspection, seeks a remote Customer Service Representative to help motorists understand their emission test results. This full-time, non-exempt role pays $16.50/hr and includes medical, dental, vision, disability, life insurance, voluntary benefits and 401k with company match.

Responsibilities include explaining results, guiding waiver requests, reviewing waiver/extension forms for state compliance, and assisting customers with emissions-related questions.