Customer Service Representative

Opus; Baltimore (MD); On-site; USD 19,000 - 27,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Disability insurance

Life insurance

401k with company match

Job summary

Opus, via Envirotest in Baltimore, MD, is seeking a Customer Service Representative to assist motorists in understanding emission results and guide them through waiver requests.

You will explain testing outcomes, help with extension requests, review forms for MVA compliance, and perform emissions tests as needed, all while maintaining a clean, welcoming station environment.

Qualifications

• Experience in customer service is preferred.
• Ability to explain test results clearly to motorists.
• Familiarity with waiver/extension processes and MVA regulations.

Responsibilities

• Explain emissions testing results to motorists and help customers understand what to do when their vehicle fails its emission test.
• Guide motorists through waiver process and extension requests.
• Review motorists' waiver and extension forms to ensure they meet MVA standards, then granting or denying each according to state regulations.
• Perform emission tests when needed.
• Creating a clean and professional environment to keep our station clean and welcoming.
• Other duties as assigned.

Skills

Customer service

Explain emissions results

Waiver process guidance

Regulatory compliance

Job description

Location: Baltimore, MD
Job Type: Full Time/Non-Exempt
Pay Rate: $16.50/hr, plus a full benefits package including medical, dental, vision, disability, life insurance, voluntary benefits and 401k with a company match
Envirotest is a proud subsidiary of Opus Inspection, the worldwide provider of vehicle emissions testing equipment and services. Our mission: to make the world a cleaner and safer place by providing highly effective solutions for vehicle inspection through innovative technologies, customer focus and operational excellence. We are looking for a passionate Customer Service Representative to join our team and assist our motorists in understanding their emission testing results.

Responsibilities

• Explain emissions testing results to motorists and help customers understand what to do when their vehicle fails its emission test.
• Guide motorists through waiver process and extension requests.
• Review motorists' waiver and extension forms to ensure they meet MVA standards, then granting or denying each according to state regulations.
• Perform emission tests when needed.
• Creating a clean and professional environment to keep our station clean and welcoming.
• Other duties as assigned.