Customer Service Representative

externalopuscareers; Baltimore (MD); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

Voluntary benefits

401k with company match

Job summary

Envirotest, a subsidiary of Opus Inspection, is hiring a Customer Service Representative in Baltimore, MD. You will explain emissions test results to motorists and assist with waiver requests, reviewing forms for MVA compliance. Occasional emission testing may be required, and you will help maintain a clean, welcoming station for customers.

The role emphasizes friendly communication, strong organizational skills, and attention to detail, with a full benefits package described in the posting.

Qualifications

• Friendly, professional communication skills.
• Strong organizational skills and attention to detail.
• Comfortable standing for long periods (up to 90% of the shift).
• Automotive knowledge and/or customer service experience is a plus.

Responsibilities

• Explain emissions testing results to motorists and help customers understand what to do when their vehicle fails its emission test.
• Guide motorists through waiver process and extension requests.
• Review motorists' waiver and extension forms to ensure they meet MVA standards, then granting or denying each according to state regulations.
• Perform emission tests when needed.
• Creating a clean and professional environment to keep our station clean and welcoming.
• Other duties as assigned.

Skills

Friendly communication

Organizational skills

Education

High school diploma or equivalent

Job description

Location: Baltimore, MD

Job Type: Full Time/Non-Exempt

Pay Rate: $16.50/hr, plus a full benefits package including medical, dental, vision, disability, life insurance, voluntary benefits and 401k with a company match

Envirotest is a proud subsidiary of Opus Inspection, the worldwide provider of vehicle emissions testing equipment and services. Our mission: to make the world a cleaner and safer place by providing highly effective solutions for vehicle inspection through innovative technologies, customer focus and operational excellence. We are looking for a passionate Customer Service Representative to join our team and assist our motorists in understanding their emission testing results.

Responsibilities:

• Explain emissions testing results to motorists and help customers understand what to do when their vehicle fails its emission test.
• Guide motorists through waiver process and extension requests.
• Review motorists' waiver and extension forms to ensure they meet MVA standards, then granting or denying each according to state regulations.
• Perform emission tests when needed.
• Creating a clean and professional environment to keep our station clean and welcoming.
• Other duties as assigned.

Minimum Qualifications:

• High school diploma or equivalent
• Completion of certification training program for customer service/emissions testing
• Friendly, professional communication skills
• Strong organizational skills and attention to detail
• Comfortable standing for long periods (up to 90% of the shift)
• Automotive knowledge and/or customer service experience is a plus