Emergency Veterinary Receptionist — Growth, Perks & Impact

BluePearl Pet Hospital; Glendale (AZ); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Trupanion pet insurance

Discounts on pet treatments,Procedures

BluePearl University training

Continuing education allowance

Job summary

BluePearl Pet Hospital is seeking a Veterinary Receptionist for the Emergency Department in Peoria, AZ. You will be the first point of contact for clients, ensuring a calm, compassionate greeting and accurate appointment coordination.

The role requires exceptional customer service, clear communication, and the ability to assess emergencies while supporting clients through difficult moments. This position emphasizes teamwork and empathetic client care.

Qualifications

• Excellent customer service skills.
• Ability to guide, comfort, and support clients.
• Ability to remain calm and compassionate in emotional situations.

Responsibilities

• Greet clients at hospital entry with warmth and professionalism.
• Speak clearly and calmly to clients in person and on the phone.
• Assess each arrival to determine emergency vs standard status.
• Route calls to appropriate team members and confirm appointments.
• Provide emotional support and resources to grieving clients as needed.
• Serve as liaison between clients and services during pet aftercare.

Skills

Customer service

Compassionate communication

Calm under pressure

Clear spoken communication

Job description

BluePearl Pet Hospital is seeking a Veterinary Receptionist for the Emergency Department in Peoria, AZ. You will be the first point of contact for clients, ensuring a calm, compassionate greeting and accurate appointment coordination.

The role requires exceptional customer service, clear communication, and the ability to assess emergencies while supporting clients through difficult moments. This position emphasizes teamwork and empathetic client care.