Emergency Veterinary Receptionist & Care Coordinator

PetVet Care Centers; Olympia (WA); On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid Parental Leave

401(k) with discretionary contribution

Team Member Pet Discounts

Emotional wellbeing support

Job summary

PetVet Care Centers' Olympia Pet Emergency is seeking a Specialty Veterinary Receptionist (Care Coordinator) to join our team in Olympia, WA. This role focuses on administrative support, customer service, and coordination of care in a fast-paced emergency setting.

Typical responsibilities include lobby management, scheduling, data entry in the practice software, and cash handling. The position requires 3+ years of admin customer service experience and a high school diploma or GED.

Qualifications

• Must have 3+ years in administrative customer service roles

Responsibilities

• Provides excellent customer service in-person, over the phone, and in high-stress situations
• Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments
• Handles basic medical emergencies for pets and owners, ensuring safety and well-being
• Assists with medication pickups, inquiries, and provides information about services and products
• Inputs and manages data in practice management software, including billing and accounts
• Assists with retail sales, weighing pets, processing faxes, and maintaining records
• Reconciles cash drawer and performs end-of-day duties for accurate financial transactions

Skills

Customer service

Administrative experience

Data entry

Scheduling

Education

High school diploma or GED

Tools

Practice management software

Job description

PetVet Care Centers' Olympia Pet Emergency is seeking a Specialty Veterinary Receptionist (Care Coordinator) to join our team in Olympia, WA. This role focuses on administrative support, customer service, and coordination of care in a fast-paced emergency setting.

Typical responsibilities include lobby management, scheduling, data entry in the practice software, and cash handling. The position requires 3+ years of admin customer service experience and a high school diploma or GED.