Emergency Veterinary Care Coordinator — Front Desk Pro

AAVMP

Olympia (WA)

On-site

USD 25,000 - 32,000

Full time

5 days ago

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Benefits offered by this job

Medical, dental, vision insurance

Paid parental leave

401(k) with employer match

Team member pet discounts

Calm app and 24/7 EAP

Job summary

PetVet Care Centers' Olympia Pet Emergency is actively seeking a Specialty Veterinary Receptionist (Care Coordinator) to join our team in Olympia, WA. This role focuses on administrative support and top-tier client service within a fast-paced emergency hospital environment.

The position requires handling high-stress situations with composure, managing lobby flow, taking appointments, and providing information on services while ensuring accurate data entry and billing in our practice management

Qualifications

Must be 18 years of age or older to be considered.
High school diploma or GED required, or equivalent combination of education, certification, training, and/or experience.
Must have worked administrative customer service roles, minimum of 3 years.

Responsibilities

Provides excellent customer service in-person, over the phone, and during high-stress situations.
Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.
Handles basic medical emergencies for pets and owners, ensuring safety and well-being.
Assists with medication pickups, inquiries, and provides information about services and products.
Inputs and manages data in practice management software, including billing and accounts.
Assists with retail sales, weighing pets, processing faxes, and maintaining records.
Reconciles cash drawer and performs end-of-day duties for accurate financial transactions.