Care Coordinator - Specialty Veterinary Receptionist

XPrep Learning Solutions LLC; Olympia (WA); On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid parental leave

401(k) plan

Pet discounts

Wellbeing support

CE stipends

Grant Circle

Local hospital culture

Job summary

PetVet Care Centers' Olympia Pet Emergency in Olympia, WA seeks a Specialty Veterinary Receptionist (Care Coordinator) to join a high-performing team providing exceptional client service and administrative support in a dedicated emergency hospital.

The role involves managing lobby flow, scheduling, data entry in practice management software, and basic pet-related inquiries while contributing to a Culture of Care that prioritizes pets, clients, and staff.

Qualifications

• Applicants must be 18 years of age or older to be considered for this position.
• High school diploma or GED required, or equivalent combination of education, certification, training, and/or experience
• Must have worked administrative customer service roles, minimum of 3 years

Responsibilities

• Provides excellent customer service in-person, over the phone, and during high-stress situations.
• Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.
• Handles basic medical emergencies for pets and owners, ensuring safety and well-being.
• Assists with medication pickups, inquiries, and provides information about services and products.
• Inputs and manages data in practice management software, including billing and accounts.
• Assists with retail sales, weighing pets, processing faxes, and maintaining records.
• Reconciles cash drawer and performs end-of-day duties for accurate financial transactions.

Skills

Customer service

Administrative experience

Data entry

Education

High school diploma

Job description

PetVet Care Centers' Olympia Pet Emergency in Olympia, WA seeks a Specialty Veterinary Receptionist (Care Coordinator) to join a high-performing team providing exceptional client service and administrative support in a dedicated emergency hospital.

The role involves managing lobby flow, scheduling, data entry in practice management software, and basic pet-related inquiries while contributing to a Culture of Care that prioritizes pets, clients, and staff.